Hotel fine but not worth the price. Paid £200 for a superior room. No water provided. When asked at reception for water I was instructed to use vending machine if I wanted any. Cars parked right outside window.
Rachel
1 晚商務旅程
6/10
TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.
lawrence
1 晚行程
8/10
I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.
Paul
1 晚商務旅程
10/10
Great hotel and staff very helpful.
We were upgraded and room very comfortable.
Pillows a bit hard.
Beutiful grounds and golf course
Had to pay for use of swimming pool, sauna, jacuzzi of £10 each as did not book through Best western hotels direct.
Martin
1 晚行程
10/10
We enjoyed our stay at Moor Hall. Very nice place, and friendly Staff. The surrounding area and the grounds were very peaceful and relaxing
Bryan
1 晚行程
8/10
Excellent location for a city property
SAMAR
2 晚浪漫旅程
8/10
真實旅客
2 晚行程
10/10
Andy
1 晚行程
10/10
Great
Andrew
1 晚行程
6/10
The rooms are really dated and the beds are very uncomfortable, the bedding also has a strange smell to it. I woke up feeling like I needed to shower and leave
Emma
1 晚商務旅程
6/10
We needed to change rooms at 10pm due to continued noise
Clair
1 晚友伴旅程
8/10
Beautiful hotel with lovely grounds and staff really helpful and friendly,
Michelle
1 晚行程
10/10
Bruce
2 晚行程
10/10
Really lovely, jacuzzi and food were amazing!
Simran
1 晚行程
10/10
as i expected
David
1 晚商務旅程
10/10
Great property. The majority of the areas are4modern and well maintained. I got a free upgrade to a junior suite which was very nice indeed. The bar and restaurant were both lovely. It is an expensive hotel but I feel worth it. Lovely breakfast. Staff very friendly. I would highly recommend this hotel
Noelle
1 晚商務旅程
8/10
Comfortable. We attended an evening wedding reception.
The whole experience was good.
David
1 晚行程
4/10
I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed
lorenza
10/10
Great hotel, great location
Robbie
1 晚行程
4/10
My trip was very disappointing, On arrival it was hard to find a parking space. I chose this hotel as it was a spa hotel, upon arrival i was informed that the spa was out of service for the next 2 days which was disappointing.
The shower head in my room was leaking as was the sink tap, I found a can of hair products on the chair in my room and the TV was on a table where you could only see half the screen from the bed.
For a premier hotel that is charging premium rates I expect so much more.
Gary
1 晚商務旅程
8/10
I enjoyed my stay but got charged for breakfast Evan tho we didn’t go and receptionist said he would refund my whole 5o pounds
Sarah
1 晚行程
8/10
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really.
Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
Tiffany
2 晚浪漫旅程
10/10
Friendly staff and lovely room. We had dinner in the bar - small plates - excellent.