Rustic cabin . Aging . Food was excellent in the restaurant. Heater in the unit was incredibly loud.
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
William
William (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月25日
Kristina
Kristina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Olav
Olav (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月15日
Great room, we stayed in the fireplace queen suite which was very nice. The only reason why i made it a 4 is because the room lacked in sufficient heat. The main bedroom didn't go above 60 degrees with the heater + fireplace going. Otherwise, a beautiful lodge, the front desk staff were nice, beautiful scenery.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月12日
Very Poor Customer Service
I planned this getaway for my sister's birthday. The cabins are a bit run down and old. The area is beautiful. There was a fire place and small heater and a small balcony right next to where all the employees hang out.
Followed instructions to turn on heater and nothing. Oh and not much for cell service. We decided to walk down to main lodge to eat and a drink, then tell them we need help with heater. Food and service were terrible and it was like they knew it would be bad. We were one of 2 customers entire time. Someone came by and got the heater working he was great. We started fire, went to bed and woke up feeling dizzy and nauseated. I knew it was monoxide poisoning. We immediately opened doors and went outside. We informed them and they treated us like idiots and asked if we could smell gas and that the detectorabove the door would have went off. I am not an idiot. Carbon monoxide goes to the floor not the ceiling and you can't see or smell it. ☠️🤬 The pure lack of making sure your guest are okay was non existent. Warning to others, beware of this place. We may not have woken up at all. Mentioning that the fireplace chimney had probably not been cleaned in a long time as this has been known to happen. I don't normally write these types of reviews but awareness might save a life.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月9日
Could do with wifi in the room and not in a confernence centre. No tv in the room.
Darren
Darren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Great rooms, location
JOHN
JOHN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Don
Don (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
Getaway from Technology
The room was clean yet very outdated. The toom had a fireplace with free fire wood. This is a great way to get away from technology and enjoy the outdoors. This place makes families interact with each other.
Aldo
Aldo (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
Motel not worth the price
Pretty much a motel experience. Lodge and “conference center” had no warmth or ambience. Felt like a day care for kids, though I have raised children. Not what we were expecting.
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Kim
Kim (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Jonas
Jonas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Relaxing
Affordable, quaint location in Big Sur - easy access to state parks and local restaurants. Had wifi in conference center and 1 bar of cell service in our cottage (very limited in this area)
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月11日
Hannah
Hannah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Very nice, especially for the price. Nice restaurant, nice coffee/desert bar, nice room. Beautiful trails (1/2 mi, 2 mi, 4 mi) starting near the lodge.
Marc
Marc (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Fernanda
Fernanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Beautiful place, very peaceful.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月1日
Significant Issues
It's important to note that due to the closure of PCH, and the other weather issues the area has had to endure, that Big Sur is struggling on a lot of levels. The Lodge was severely understaffed and the staff that was there was surly and defensive when approached. It made the stay difficult to manage. Again, I understand the issues the area is dealing with, however this was one of the busiest weeks of they year so there should've been better prep on the part of the management. Mason was helpful but we are still waiting to hear back from him (or anyone at the lodge) about the adjustment made to the last night of our stay. Please let us know if you read this. Praying that Big Sur recovers fully and we'll continue to visit and support as this is a very special place to my family and I.
John
John (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
Just OK
The room was just ok with very dated and dirty bathroom.
Jane
Jane (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月20日
Extremely poor customer service.
We stayed one night. The hotel was prepaid and booked on Hotels.com. But, we were charged again but the hotel for the room. Three calls to the hotel later and still no return call from the manager regarding the over charge. Very dissatisfied!