We had a reservation and our party got there after midnight and they would not give us a room. How do we go about getting a refund?
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月8日
Nope
Rooms are horrid. They smell and aren’t very clean
Staci
Staci (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月27日
The room is spacious and I love that I can cook .
Fatou
Fatou (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月11日
Avoid
Our non-smoking room reeked like cigarettes. The bedding smelled like cigarettes too! There were burn marks on the bathroom sink. I’m pretty sure the smoke detector was brown due to the smoke. We asked for a different room and were told there weren’t any available. They didn’t have air fresheners either. Slept with the window open to try to air it out. Pillows and bed were not the best, almost like a pull out mattress, very uncomfortable. Water damage in the bathroom. When I booked it said breakfast was included. The breakfast was either a pre-packages muffin or nutri-bar. I will never stay at this hotel chain again.
Delilah
Delilah (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
It was nice, quiet, clean and had a small breakfast available in the lobby
Davetta
Davetta (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
Turn around visit
Had to come to my doctor appointment, so this room was perfect and the places was peaceful and quiet and very clean. The breakfast was the only thing I was disappointed with, it tasted very old
Tanisha
Tanisha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Cecelia
Cecelia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
The absolute best!!!
It was great, just what i needed! Everyone was very nice and professional.
Gustavo
Gustavo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
It was ok.
It's an older hotel with minor damage to the furniture and weird stains on the floors. I stayed for 2 weeks and room service was supposed to come every 7 days but they never did. The room comes empty so you have to request amenities like soap and kitchen utensils. Some lamps didn't work. The full-length mirror was blocked by the dresser and TV that couldn't be moved. It was nice having a kitchen in my room for such a long stay but I probably would not stay here again.
真實旅客
12 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Feel like the hotel has been run down. Used to stay here quite a bit but hotel just seems to need a lot of repairs. I had just one bar of soap in the bathroom no other amenities. Bathroom sink faucet was falling apart and very loose, room smelled old and used
Judie
Judie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月3日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月29日
Kathy
Kathy (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月26日
Kimberly
Kimberly (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月24日
Was told breakfast was included. Its only muffin and coffee, that should be clarified. No housekerping, guest brings used towels and is handed new ones.furnishings shabby. Broken shower head so shower sprayer had to be manually held. When returning to hotel welll begore 9 pm nightly, staff was not at front desk when doors wouldnt open and had to bang on door. Non working electrical outlets. Will never stay here again or recommend
Pamela
Pamela (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月14日
The room we had did not have a plug for the bathtub. The shower was leaking dramatically and spraying all over the room so we had to move to another room. The second room did not have a for the bathtub. The second room did not have a charger for the phone, so we had to remove the charger from the first room and bring it to the second room. The second room did not have any ice.
Gary
Gary (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月11日
Dirty rooms
They charged me again at my arrival plus $100 deposit even though I told them hotels.com already charged my stay and they said they will refund the all the extra charges but they didn’t and the room was dirty and outdated.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Staff was very welcoming , check in was quick and easy. There were no hidden fees or deposits . This ESA is pet friendly yet i did not hear dogs barking constantly , walking the grounds there were no doggie messes anywhere . The staff was very quick and accommodating with all questions and needs ! My only complaint would be the stove . I wouldn't call it electric ? Im not sure what it is , it gets extremely hot very quickly and really cannot be adjusted ! I had too stand right over it and decrease cooking time constantly ! Not a fan of this type of stove ! I will say Hotel is clean, rooms comfortable and quiet . The price is very reasonable for all the property offers ! Wish there was an ESA in Sonora California .
Robin
Robin (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月9日
House keeping never came to clean thhe room when i was gone
Fiataugaluia
Fiataugaluia (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Wanda
Wanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月16日
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月11日
Terrible
Hotel didn't have my confirmation on file so I had to pay for my room two times, there was a live bug in the bathroom, there was random hairs in the shower & refrigerator. My family was too exhausted to move to another hotel so we made due.
Shea
Shea (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月30日
Room had bad smell sticky floor and old food left in the cabinet,
dust and bugs were in the room,
Not recommend