Service was good, room and facility in a bit of disrepair, but good enough for an overnight stay
Marco
Marco (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Easy, simple, lovely
Andre
Andre (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月13日
LaPreal
LaPreal (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Leigh Ann
Leigh Ann (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Vincent
Vincent (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月1日
marsha
marsha (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Mary Jane
Mary Jane (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月30日
The hot water in the sink was so dirty. The hotel is dated and needs up dating. This hotel does not meet Hiltons level of class. I won’t stay there again.
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月30日
Bad front desk service
Front desk staff was awful. She rolled her eyes at my questions, was bored with her job and seemed annoyed that my arrival interrupted her phone scrolling. She was awful. On the other hand the shuttle drivers, both in the early morning to the airport as well as the pickup from
The airport were extremely courteous and helpful
Honey
Honey (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月23日
Kendrick
Kendrick (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月21日
Not the best service
Room was good and was clean. Problems: had no hot water one night. The next day tried to shower again. No shampoo in dispenser. I was going to a party ended up washing my maid with shower gel. Asked for towels 3 times. The last time we were told to track down the cleaning staff. Then there was a mix up with reservation and it took Joyce almost 40 minutes to fix it. Gave us a new key. Key didn’t work waited another 30ish minutes to get that straightened out. Shuttle service was good though.
susan
susan (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月18日
I reported Bedbug. Manager rudely denied!
The hotel cleanliness is not so great. Back entry/ exit door which front desk cannot monitor at all is left open This back entry/ exit door has access to parking lot. If used to enter the hotel is closer to elevators accessible to all six floors. In the morning when trying to wake up my sons, I saw bedbug on one of their pillows which I reported to Jackson the front desk staff and Ashlyn the Manager. They both totally denied. Both were very rude stating it could be a mosquito, shockingly I couldn't believe that manager Ashlyn herself is admitting of mosquitoes in rooms!! I was advised not to book through Expedia in future. Though first denying bedbug in our room, Manager Ashlyn said, if I would have booked directly she could have refunded our stay. By the way, I never asked for a refund. First denying and then talking about refund showed lack of management skills. The "chief chef" also unnecessarily came out to defend. Our stay was horrible. I will not recommend this hotel to anyone.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年10月18日
Disappointing Service
I chose an airport hotel since my flight landed at midnight. I prefer Hilton, but this was disappointing. After landing and collecting luggage, I called the hotel for shuttle service and was told the shuttle was just there and she would send it back. The driver arrived and asked how many times I'd called. I replied once and he proceeded to wait for other guests. I guess the clerk assumed I was the guest that originally called and missed the shuttle. Received confirmation of online checkin and digital key request but key never arrived so I had to stop at the front desk. The night desk clerk was rudely trying to assist airline employees as there was no reservation found for them. She did not greet me, just asked for name. She was using the radio to talk with another employee when another guest showed up saying her key wasn't working. The clerk says none of these keys are working as she hands me my key. When I started to confirm, she responded to the radio employee as I suppose she was talking about the previous guest. I took my key and headed to the room. Thankfully my key worked.
Robin
Robin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Christopher J.
Christopher J. (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月10日
The hotel is dated. Needs up dates.
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月27日
Installation
Installation (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月25日
Maria
Maria (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月22日
No cook for restaurant and bartender didn’t show up.