For my first time ever, I stayed one night at The Del to celebrate my daughter being 7 months pregnant. We booked two rooms for a hefty $1,000—and sadly, it didn’t live up to the hype.
While we were upgraded to a higher floor, the first check-in was chaotic: long lines, no greeting, no welcome drink, and they missed my hypoallergenic room request—critical due to my asthma. A late-night call to the front desk led to the agent essentially accusing me of lying. He promised a text to resolve it, but it never came.
Dining was overpriced and riddled with errors, though I appreciated the credit they offered. The fitness center was clean but barely equipped, and the pool area was overrun with noisy kids—no peaceful adult zone in sight.
Service was generally cold and slow. Only Trinity, a manager, and 2 other managers showed care and made things right. Still, it shouldn’t take a complaint to get good service.
The property is charming, but member-only dining and poor in-room amenities (no slippers, powdered creamer, dirty windows) were disappointing. Even sunscreen costs $20 at the pool.
In the end, it felt more like a chaotic tourist trap than a luxury stay. At $300/night, I’d give it 4 stars. At $500/night, never again.