Inability to maintain comfortable room temperature
My only issue with the hotel was the inability to control the room temperature. It was either exceedingly hot or cold as the thermostat appeared to do nothing. We were a large group, and this was a common complaint.
Location, service and breakfast were never an issue. Employees were very nice and helpful.
Stephen
Stephen (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Low Key Stay
The customer service was amazing. The rooms looked like they were updated. The beds were ok. Easy location. Not very noisy. Breakfast was awesome every day we were there.
Nicole
Nicole (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
No EV Charger as Promised
The booking page listed an EV charger, which is why we booked here, so that should get taken down. The hotel doesn't know why it is listed, so I suppose it's more on hotels.com. Also, there was no mention of a pet fee when we booked, but that was charged when we got there.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
Very rude house keeping
Denise
Denise (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月27日
Staff is great, rooms are clean. Need to update bathrooms.
Kimberly
Kimberly (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月24日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Diana
Diana (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月20日
Sara
Sara (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
CHRISTINA
CHRISTINA (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Crystal
Crystal (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月3日
Run down rooms
Wasn’t as gross as some of the other reviews but it definitely wasn’t clean. Sticky and litter in the drawers; dust caked in the exhaust fan; old bathroom fixtures that were kind of gross. Staff was lovely; breakfast was relatively edible; beds were comfortable; looked a lot closer to campus than it was - had hoped to walk but it was not walking distance. Photos were definitely deceiving as was the “completely renovated” description.
Emily
Emily (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Cheryl and the Best Western Staff Rock!!
Awesome experience! The staff (especially Cheryl!!) were welcoming and so so patient as we worked through a booking snafu with Expedia. Expedia and hotels.com had terrible customer service but Cheryl really saved the day to make sure we were taken care of
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
It was ok besides the beds are very uncomfortable and so are the pillows. Otherwise it was good
Linda
Linda (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Joan
Joan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月20日
Wasn’t comfortable I didn’t stay overnight
So, from the road the building looked old and When I was driving up I said to myself I know that’s not where the hotel is..
It was though.
I check into the room first floor, my first room the toilet had a leak, was water around it in the back.
Move to room across the hall,
Had a smell when I turned off the air , smelled like feet.
But the light console had some brown rust / weird looking stuff all over it which made me feel yucky.
The beds were clean pillows Also ., but I didn’t feel at ease… so I ended up asking for a refund. Didn’t stay more than a couple hours as I debated with myself if I could drive home or if I needed to suck it up .. was told I could get 20% towards the room and or move to another room. I just wanted to leave and drive the 2 hours instead of stay where I wasn’t comfy . So taking a loss. Waiting to see the charges of refund in my account now and a phone call to verify this from them. Was told 2-3 days I’ll hear something. The lady with the red hair and other lady Trinity were very very nice to me. I told her that COUNTS FOR A WHOLE LOT. Customer service is very important regardless so thanks again.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月18日
Dale
Dale (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Beware Ganja Fest's
Checking in was easy, facilities like breakfast area and gym looked nice and in good shape. Riding up in the elevator to the 3rd floor was an experience as it resembles and sounds like an elevator built by medieval amusement park operators missing safety permits. The room was comfortable, Shower was a bit unique with a swivel head attachment but pressure and temp was decent. The mattress had a full encasement and the bed was clean. It was firm which I like.
Now I know Hotels can't stop stupid from renting, but this one seems more susceptible. Even though there are no smoking, no vaping signs in plain sight there was still a cheech and chong fest on my floor. And these ganja loving, putrid cloud spewing folk; set off the fire alarms at regular intervals until nearly 2am. The stink nearly caused me to leave.
Kyle
Kyle (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月14日
Overall good stay
Overall a good stay. Only issues were in the bathroom. Shower faucets were mixed up (hot faucet put out cold water) and bathroom fan did not work.