I have two complaints.
1) I left an object in the room, something of great value to me: made by my niece. When I came later to seek it later, it was gone. Please remind your staff not to throw away everything in the room and to use the lost and found.
1) The attendant at the desk told me (incorrectly) that I had to be at the airport 3 hours before my flight--at 3 AM--and catch the 2:30 shuttle. My airline desks do not even open until 4. Perhaps you might tell your staff not to offer advice until they are sure.
Marika
Marika (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Carmel
Carmel (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月23日
Great place to stay when you go to the airport
Excellent hotel for an early morning Hartford flight
wendy
wendy (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
Beware - Bed Bug Potential
We checked in for a weekend volleyball tournament for my daughter. The facility is older and looks run down.
The real issue arose when we noticed brown/black/red spots on the sheets of both double beds. Google search for bed bugs shows very similar pictures.
We called front desk and said we were leaving and asked for a refund. We were told no one could offer that but the GM and he wasn’t there until the next day.
In a snowstorm, we left and went across the street to Homewood Suities - highly recommend, by the way.
I received a call from the GM the next morning to say they would not charge my card for the stay but that there were no bed bugs- not sure how to to explain the sheets and how he could so easily rule it out.
Marcy
Marcy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月17日
Recommend for overnight stay before flight out
Clean, quiet and courteous staff!
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Yolanda
Yolanda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Derrick
Derrick (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月31日
Won’t stay again
Bathroom floor had blood on it, lady at front desk was not friendly
Karin
Karin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Very good
It was good. Had useful appliances and services available.
Boyd
Boyd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
You see check-in, and wonderful help when I could not turn the heat on.
Jeanne
Jeanne (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Disappointed!
Tv was broken, bath tub didn’t drain. Was on first floor so lounge area was loud until after 11 pm. Front desk staff was very nice.
Susanne
Susanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月3日
Doris
Doris (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Super Clean
Everything was good but I was told they were going to charge me $50 of cleaning fee and it was going to be returned but they charge me twice..
Lydia
Lydia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Jill
Jill (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Elizabeth
Elizabeth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
christina
christina (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Great location
Nice location near airport. Walking distance to bars and restaurants.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
Sara
Sara (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Sean
Sean (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Okay stay!
It was a good stay. There were local restaurants in walking distance. There was not a pool. This was disappointing, it was summer and very hot! Other than that it was a pleasant stay. Breakfast was eggs and sausage. No bacon, I don’t eat sausage of any kind. But there were other options as well. We caught the bus to target. It was fun.