The hotel was verynice and clean. Room was nice and clean. Staff very friendly and accommodating.
Jessica
4 晚家庭旅程
10/10
David
1 晚行程
4/10
Could not get the room to cool down even after calling the front desk multiple times.
Kelly
2 晚家庭旅程
10/10
Joy
4 晚家庭旅程
8/10
Kristina
5 晚家庭旅程
10/10
Kyle
2 晚行程
8/10
Crystal
2 晚行程
10/10
Rodolfo
2 晚行程
10/10
The trip started with extra welcome at the front desk. The rooms were spotless, bathrooms sparkling clean, service excellent. The restaurant was our best meal the whole trip. We would visit again!
真實旅客
3 晚家庭旅程
6/10
It was amazing in the hotel as friendly..
I don't like pay for breakfast it's very too expensive not worth for hotel but kids need be free breakfast and lunch and dinner all day period..
Rafael
2 晚家庭旅程
10/10
Melissa
1 晚家庭旅程
10/10
We stay here EVERY time we come to Gatlinburg!! The hotel is wonderful, the location is wonderful, the pool is wonderful. Even the lobby is just a nice place to hang out. This hotel is always a 10/10 for our family
Krysta
4 晚家庭旅程
10/10
We loved our stay! Our kids loved the pool and we loved the views! The rooms are older and there are lots of cosmetic issues we noticed (cracking paint, peeling wall paper, etc), but the beds were super comfortable and everything worked as it should. Prices at the restaurant were high for the food, but that’s expected at a hotel. Our only complaint the whole stay was chicken cooked at the restaurant that was rock hard. Overall we had a wonderful stay and will be back next time we visit Gatlinburg.
Stanislav
2 晚家庭旅程
10/10
Danielle
2 晚行程
8/10
The hotel staff was very helpful and the beds were comfortable.
Melissa
4 晚家庭旅程
10/10
I loved it, employees super friendly, lovely views of the mountains,
Amy
3 晚家庭旅程
4/10
Upon checking in, there were additional fees for the hotel. There was construction going on at the hotel at early hours. That was very noisy and made it difficult to rest. We asked repeatedly for a in room coffee maker repair that was never addressed.
Jonathan
2 晚商務旅程
8/10
Hotel is Up above the town of gatlinburg- away from the noise and bustle (but by definition not walkable to anything - it’s a tradeoff). Nice views, bears in the parking lot! We were in the national park and on Ober mountain all day so never even got to use the pool but the hot tub was one of the draws for us even if we ended up not using it. Very friendly staff
Roseann
2 晚家庭旅程
8/10
The hotel was nice overall and the beds in the room were super comfortable. Only negative I would mention is that our room was definitely showing its age. There were sections of the wall that needed touch ups and there was mold growing around the AC unit. The room had a fantastic view though
真實旅客
4 晚家庭旅程
10/10
A bear visited our truck two nights in a row! They are serious when they say don’t leave anything in your vehicles. We left an unopened bag of birdseed in the bed. One less softcover truck bed cover and bag of birdseed later! Totally our fault! We would go back in a heartbeat (w/o birdseed!)! Wonderful indoor pool area for kids! Great dining and bar options. Loved our 5-day stay!
Jill
4 晚家庭旅程
10/10
The indoor pool was the highlight of the stay here. Overall the hotel and rooms could use some updates. The staff was all very friendly. Loved that the city offers a free trolley that goes right to the front door.