Upon check-out, I was disheartened by the lack of professionalism and courtesy shown by the front desk manager. As my key cards were collected, there was no greeting, inquiry about my stay, or expression of appreciation. Instead, I was met with a curt, “What’s the room number?” followed by, “The $50 will be put back on your card in 5–7 days.” This interaction felt transactional and dismissive, and it left a poor final impression of your establishment.
When I booked my stay, I paid an additional amount for a high-rise room with a city view. Instead, I was placed on the third floor near the elevator, which significantly detracted from the experience. The “city view” was virtually nonexistent—limited by an obstructive balcony structure—and the location near the elevator resulted in excessive noise and constant disruption.
Throughout my stay, the noise level on the third floor was unacceptable. Doors were slamming, guests were laughing and shouting in the hallways, and there was even someone yelling inside the elevator as it passed by my floor. I asked the front desk staff about the situation, only to be told—rather irritably—that they were the manager and had just arrived. While they mentioned the possibility of moving rooms, I returned after breakfast and was unable to locate the staff member to follow up. There appeared to be little interest or empathy regarding my concerns.
I can' add the rest, but my room AC was very loud and people on the floor were extremely loud.