拉昆塔渡假村俱樂部 - 華爾道夫酒店渡假村 - 昆塔

Hotel needs to be upgraded

The place is just kind of sad. The pools are not clean. The poolside service is terrible. The pool musak is annoying. They’re excellent at not getting your order correct or completely forgetting. After four days, it became comical. The food was terrible. The Mexican restaurant was appalling and ridiculously overpriced. $18 for chips and guacamole. The Mountain Views and weather were terrific. The bed was comfortable and the room clean.

The resort itself is beautiful. The food at Twenty6 and the Adobe Grill were a little above average while the food at Morgan's was exceptional. We were disappointed in the service at all of the restaurants and the market though(other than Morgan's). Several times we waited for 15 minutes or longer before staff would come to our table asking if we would like a glass of water. While waiting for a coffee at the market (again at least 15 minutes with 5 or more people working behind the counter) a woman returned her sandwich because they forgot to put the meet in the bun. We stayed in the Casitas, which were nice, but not what you would expect for over $500/night. We felt like this resort was really close to being a great resort, but fell short with service and outdated rooms. If we stayed again, I would definitely try to stay in the Villas, this is where the property seems to really feel like a 4 star resort.

We arrived at about 4:30 p.m. because we believed check in was a 4 p.m. I had reserved two rooms and only one was ready. Both rooms were not ready until about 5:30 pm. This is unacceptable. However, it seemed like business as usual for this hotel. Additionally, they advertise express check out, but I had to wait in a line for about 30 minutes to check out. They have a line for prime premium guests, so the guests from this line keep cutting in front. I felt I paid a lot for the rooms, so I deserved a quicker check out like the guests in the premium line.

Mostly good. At check in I got my room key and proceeded to room. Couldn’t get in. Went back to desk to discover the system didn’t have my room as ready. They fixed it but a pain. The place is huge so very inconvenient. Later in the trip I needed to change room. I was given new keys in the morning and was told that I’d receive a text to tell where my new room was. Never happened. Food here is very over priced as expected. Nothing close by. But nice Tennis facility. Nice resort. Nice rooms. Easy Uber access to Tennis Garden.