The room was comfortable and beds clean, but overall the hotel was run down, the hot tub was only half full and not hot, the waterslide was shut down early, and the continental breakfast barely had any food. We asked for a roll away bed which when brought to us was a very old ripped mattress with mouse droppings and seeds folded up in it like a critter had been living there. We obviously refused to use it.
April
April (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
Jarrett
Jarrett (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月16日
Terrible service pretty sure there’s bedbugs from the exoskeletons I saw in corners that clearly hadn’t been cleaned and spots on the beds
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月25日
Never again
We came out for a family trip. Upon entering the hotel smelled. Finally got to our room the key cards didn’t work so had to get new ones. After entering the room it looked like the room had been opened with a crow bar. The bathroom tub was dirty, the ceiling looked horrible you could see where they tried to fix thing and just through putty over holes. The floor was not clean. And when inspection of the bed was done found hair and dirt in one. When I complained I was told the sheets were just stained. I still requested clean sheets. The curtains had food stains and rips. And the most uncomfortable beds. The biggest let down was the hot tub was broken but when I checked in was advised it worked. The gentleman presented to try and fix it to which his solution was to get in the regular pool. The next day I learned from staff it hasn’t been working for a while but the sign keeps being taken down. The only good part of the stay was they had a decent breakfast and I did receive a small refund.
Juaquina
Juaquina (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月8日
Don’t stay here, cheap is cheap.
The hotel was dirty, smelled. A fire alarm near by had dying batteries so beeped all night and all day. There was a wasp in my room and they squished it against the wall. Gross.
Michael
Michael (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月7日
Not bad to stay at for a night on your way through
Maddy
Maddy (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月29日
Check in was lackluster and not welcoming. Rooms in essence look like a cheap remodel at best that just screamed lipstick on a pig esque. Mattresses were stained and had odors of urine. No exhaust fan in bathroom, bulbs out in bathroom, AC unit was archaic and sounded like a jet engine struggling to take off at all hours. The water slide concept opened up to the 2nd floor, which due to this caused the hall to smell of pool chemicals and be horribly humid… front desk had no basic extra items like laundry bags or a do not disturb sign.
Jared M
Jared M (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月29日
Kimberly
Kimberly (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月28日
Worst stay with Hotels.com
Called previous day was told jacuzzi worked got there did not work. Pool are was dirty, gross. Beds were hard, rooms had a bad odor. Front desk little English & couldn’t understand my complaints. Would not swap rooms when asked. I already paid through hotels.com would not reimburse or discount my room. Breakfast sucked. Had just cereal & waffles. Kids said waffles did not taste right so threw away. Went somewhere else for breakfast. Area also dirty.
Jason K.
Jason K. (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月28日
The lock on our room did not work. The shower handle kept falling off. The room seemed clean. The bathroom curtain did not look very clean and the shower had a bad smell. The toilet roll was almost out and no extras.
Rosa
Rosa (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月26日
Every room they tried to put us in was absolutely dirty. The manager did make it right to make sure the next room we got was clean.
Sianna
Sianna (1 晚行程)
Orbitz 真實旅客評價
2/10 欠佳
2024年10月20日
tina
tina (1 晚行程)
Orbitz 真實旅客評價
2/10 欠佳
2024年10月19日
This was a wild experience first we try to get in and they barely talked to us.my son went down to the pool and the hot tub was colder than a polar plunge pool had a slimy bottom and the slide had multiple rust spots and you got stuck around every turn. I was using the bathroom when the door opens me thinking it was my son I said give me a sec I will be right out but instead a staff member comes right through the door! The tv remote didn’t work. The only good thing was they had friends on but tv kept glitching.
Brittany
Brittany (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月18日
Tv had no remote
Troy
Troy (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月16日
Not clean. No towels
Tommy
Tommy (3 晚家庭旅程)
Travelocity 真實旅客評價
2/10 欠佳
2024年10月16日
No housekeeping. Breakfast very little
Tommy
Travelocity 真實旅客評價
2/10 欠佳
2024年10月15日
The bedding was filthy including sheets covered in human hair
Cory
Cory (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月13日
Housekeeping did not clean our rooms and breakfast is not worth the price you pay for two night stay.
Tracey
Tracey (2 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月11日
The room was dirty and so was the pool area. I would not recommend staying here
Savannah
Savannah (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月8日
Dustin
Dustin (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月5日
the only good thing about it is that it’s super cheap and there’s an outback steakhouse across the parking lot. other than that it was meh
Cassius
Cassius (4 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月2日
Jim
Jim (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月30日
Horrible place very dirty and stinks as gell, honestly dont waste your money .everything is in bad shape. Not what they advertise.
Saul
Saul (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月27日
I never leave reviews and am only doing this because the hotel is that bad and I wish I had known before I spent money and took my family there. We had stained bedding, dirty and cracked floors, our hotel door let light through the crack like a tiny public bathroom stall does - the entire building needs renovated. My husband wanted to call it a loss and spend more money to sleep elsewhere as it was so dirty and sketchy he didn’t want our children or us to sleep there.