2/10 欠佳
2025年3月8日
Feeling taken advantage of by Staybridge Suites
The hotel was very aware I was disabled and traveling with my family for our annual family getaway before we checked in and at check in as well. The advertised grills the property offered were nasty and definitely had not been cleaned. My room was filthy with 14 issues reported to staff. Staff took a photo of my list of issues as there were so many. Management had all my contact information, they knew I was very upset about the issues but no one from management contacted me to apologize or make it right or anything. It's been a full week now. My annual family getaway was ruined from my stay at Staybridge Suites in Florence Kentucky. I spent the following 24 hours after my stay learning to label and send over 20 photos of the filth to the management of the hotel. I did not get to enjoy the rest of my annual family getaway as I should have. I have been having to deal with my frustration and anger over the issue for a week straight now with no resolve offered by management or anyone. I asked for a full refund for my trip and have been ignored for a week straight. I expected better when I booked with a big name brand property as opposed to budget brand hotels. I paid with taxes and all over $180 a night per room. Had there just been one or two issues I would have let staff know and overlooked it. More than a couple issues is too much to overlook when you spend that type of money per night per room. I tried multiple times to upload photos to this and it won't allow me too.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
