When I arrived at the property they did not have a room and could not fulfill my reservation. I contacted hotels.com and they contacted the property for me and thankfully provided a full refund. I am thankful for the help I received and how they advocated for me to process my refund.
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月6日
Patrick
Patrick (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月1日
Leon
Leon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
Sherrie
Sherrie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Really like it. Definitely would go back again
Jose
Jose (1 晚行程)
Orbitz 真實旅客評價
8/10 很好
2024年8月15日
Pros > Cons
Overall it ended up being suitable. I’d probably stay again.
A few things I didn’t enjoy…
1 apparently this is a pet friendly hotel which is great I love dogs. But the 2 dogs the were next door to each other having a barking contest all day when their humans were gone was not fun listen to. (They sounded huge not little yappy dogs)
2 the room could have been a bit cleaner. The bed and important stuff was fine. However, the fridge was just grimy on the outside but the inside was immaculate. The restroom was really clean but the hair dryer had what looked like red hair dye all over it. I cleaned it because I didn’t feel it was necessary to call the front desk about and I didn’t want to get blamed for it either.
3 the continental breakfast was very, well don’t count on it to be fulfilling. It was mini mini muffins, juice and coffee. While I didn’t count on that as my food source it came in handy when I woke up at 6 with a migraine and needed a bite to eat so I could take medicine and go back to sleep. (Btw there is a Dunkin’ Donuts close by and found the people there super nice and went there every morning)
So as you can see it had its “cons” but nothing horrible enough to keep me away.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月6日
Salma
Salma (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月4日
Suzanne
Suzanne (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月26日
Smell really bad , burnt bedding
Keaira
Keaira (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
David
David (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月17日
Deborah
Deborah (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月15日
This place was filthy and smelled!! The hallways smelled like pot half of the time!! My clothes even smelled when I left. There was supposed to be breakfast ( muffins) until 10:00 a.m. Three days in a row I went down around 9:30 and nothing. The only good thing was the front desk clerks were pleasant. I would never had paid $140 a night!! It was even worth $50.
Kelly
Kelly (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月6日
Okay
Carolyn
Carolyn (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月21日
JODIE
JODIE (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月19日
No wake up calls twice..Breakfast poor quality.No room service for 4 days had to go down and get our new towels.Not acceptable.
Thomas
Thomas (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月19日
The staff was great 😃👍
Nazzie
Nazzie (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月17日
There was a butter knife holding up our shower rod, there was no console or dresser, just a wide open space. It was odd.
Holly
Holly (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月16日
Very outdated and not functional. More extended stay not built for function. Full kitchen but no dresser. Bathrooms need updated and repainted.
Jenelle
Jenelle (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月15日
Great 3 night stay,
We were in Joliet for 3 nights at the Old Canal Days in Lockport as an Art Vendor. This place had excellent guest reception, great breakfast, a pool and allowed my pet for a minimum fee of 10$. Wow it was a great stay! I woul give it 5 stars, but only one fork in the room and no wash cloths. Otherwise, I will still try to make my long trip stays a Main Stay!
Elizabeth
Elizabeth (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年5月29日
Front desk employees are rude. On my previous stay months ago I was told by management if I arrive (flight) lands past midnight I do not have to get the room for the night before if I am checking in, in the middle of the night and will get a refund so I took that advice for my next stay. When I arrived at 2:30 am this past memorial weekend my flight landed at 1am a front staff was being rude and stating that is not their policy that I would have to come back at 8am to get a room (not sure the difference since it was just a few hours later). I arrived at 8am and the manager and the employee were there and the manager started acting rude and arrogant since he already knew what had happened by the time I got there. He was not being understanding as I was expressing my concerns and explaining what a previous manager told me. He said I can go stay somewhere else and he would cancel my reservation for having an “attitude” which it was not the case since they had the attitude when I approached the desk. I had to apologize to him and tell him I don’t want my reservation to cancel as I had slept in the car while I waited for 8am which he did not care. After I apologized he gave me my room keys and they gave me a dirty room that the shower head was broken and was throwing water all over the bathroom. I will never go back as I travel to Joliet often.