The entrance to the hotel was full of smokers with cigarette butts all over the floor which was also dirty. I noticed that this area remained untouched and covered in cigarette butts when we left the next day. There should be a separate area for smokers away from the entrance with a receptacle for the cigarette butts. It’s not a good look! Breakfast was a challenge because we had to ask for drinking glasses and brown bread. There was no ham left and only one slice of cheese. The room was comfortable with everything we needed in it.
Raymond
Raymond (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Hannah
Hannah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Elaine
Elaine (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Average. Disappointing.
The hotel were hosting events. This meant a lot of things were unavailable, including drinks and menu choices. Much longer waits for services (20mins to make a tea at the cafe/bar area!). We were not made aware of this before our stay. There was also no lift to the floor our room was on, so be aware if you do have mobility issues or problems carrying things you’ll struggle in certain rooms. Breakfast was drying out as it had been left to sit under the hot plates. The staff were friendly.
Leanne
Leanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Excellent stay
Easy check- in, room was spotless, breakfast was nice and early and was excellent.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Kalpana
Kalpana (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Gloucester weekend
Very nice hotel although charging for parking is a bit cheeky
Doug
Doug (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Mary
Mary (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Excellent Budget Hotel
Lovely stay overnight. Clean hotel, very nice dog friendly room. Ate dinner and breakfast in the on site restaurant, and both were very good. Staff incredibly helpful and welcoming. Would recommend and visit again.
Sharon
Sharon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
10/10 would recommend
Staff were lovely and happy to help with anything you needed. Smell of the hotel when arriving (and throughout) was impeccable and gave a fresh feeling to it, booked family rooms and the size of the room was perfect
Leaby
Leaby (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Only stayed for one night but everything was perfect. Clean comfortable room and staff super helpful and friendly
Sally
Sally (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Nigel
Nigel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Hayley
Hayley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Amazing stay & amazing staff
This was my first hotel stay with my son and two dogs and I was very apprehensive. I really didn’t need to be. The staff were attentive as soon as I walked in and made a fuss of my little boy and the dogs. They made sure I had all the special requests I asked for and offered extra help if needed. The room was amazing - super king bed, massive TV, good WiFi and spotlessly clean. We had an amazing stay and will be back again for sure. Thank you for making our stay so easy and enjoyable! Please praise your staff and make it known how much their kindness meant!
Annette
Annette (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Clean rooms, friendly staff especially Claudine.
Close to Motorway links. Gym was fine.
AE
AE (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Anita
Anita (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Enjoyable stay
Two night stay in accessible room with breakfast paid for. Hotel reception staff were helpful and the service staff at bar and restaurant areas were friendly and helpful.
Breakfast had a good choice and the buffet was clean and food presented well. We had two evening meals in the bar area and they were both very satisfactory. We didn’t use the pool facilities but how nice to have them available to use.
We would use this hotel again.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年10月17日
Poor sleep quality
Nice, clean place but the bedrooms are incredibly warm and the air con is restricted to 19 degrees and only stays on intermittently.
I found the pillows very uncomfortable but there was a sign in the room suggesting that they offered a variety of pillows to suit individual need. However, when I asked at reception, i was told they weren't sure what was available and would have to check and get back to me. After id not heard back after 45 minutes, i tried to call reception twice and it just rang out for 3/4 minutes on both occasions. I was so tired at that point, I gave up but had 3 nights poor sleep.
Two of my colleagues reported similarly negative experiences, a real shame as we have lots of local stays planned over the coming months.
Dominic
Dominic (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月15日
Razwan
Razwan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Great stay
I couldn’t get the subtitles on the tv to work in the early Evenin I like to take my hearing aids out and give my ears a rest and watch tv with subtitles but I couldnt