Friendly, helpful staff while checking in. They gave us a roll away bed at no charge. We were told housekeeping is every 3 days-they never did show up after 4. We had to go to front desk and wait for 15 minutes for someone to show up and get more coffee and towels.
Cathryn
Cathryn (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月13日
Candice
Candice (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月3日
was charged a daily ammenity fee for use of pool, hot tub and fireplace, but fireplace not functioning at time of visit Bartender rude
Maureen
Maureen (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
Sean
Sean (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Bryant
Bryant (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Subpar
Upon checking in I was notified that only their bar was open and there was no food service as their restaurant was being renovated and there were no restaurants near by. Went to the assigned room to discover that the bedding and mattress were very soft and unacceptable. Unfortunately, I was looking for some food and a nice bed for some sleep that night. Not to much to ask.
I went back to the counter and let them know the accommodation's were not acceptable and requested a refund. I was told I needed to call a 3rd party to get the refund since not directly booked. I called the 3rd party, Hotels.com, who did a good job in attempting to get a refund on my behalf. However the Lodge refused to provide a refund, decided to keep the $$ even though the accommodations were subpar and no service was provided, even after they told me I would be provided a refund. I'm not sure why they would choose to take such a stance and reverse on their commitment. There are many other reputable hotels in the area.
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Lance
Lance (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
Comfortable with southwest decor in rooms
Comfortable and good value with southwest decor in room. Room didn’t have fridge.
Edward
Edward (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月6日
Jeffrey
Jeffrey (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月4日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月3日
Lesley
Lesley (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月2日
The AC was broken in our first room. I paid extra for Suite with a balcony, the AC was broken so I was moved to a room with no balcony and was not offered any compensation. Then the coffee maker did not work in the 2nd room. The staff was very unconcerned. Very disappointed overall
Tammy
Tammy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
We will return if ever in Toas
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Stephanie
Stephanie (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
Great Stay in Santa Fe
The hotel looks like how you would expect a Santa Fe hotel to look.
The staff was very friendly and attentive. The pool was also great.
Chris
Chris (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
BRENDA
BRENDA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Thea
Thea (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
Nancy
Nancy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
I thought this was absolutely beautiful and the staff was so friendly and professional
Marylyn
Marylyn (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
Hot tub not working and no restaurant on site
Sheila
Sheila (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月15日
Our stay here was good, beds a tad uncomfortable if ou have back issues, the layout was nice. The room had needed amenities. The ice machine wasn’t working on the exterior extended rooms so we had to walk to the main office to get ice. The property is gorgeous and well kept, we were there in August so the weather was amazing. PS the Pool was open which I noticed a lot of comments said it wasn’t. The pool and hot tub was very nice and refreshing for a kickback. The desk folks were friendly and accommodating. Would definitely come back again, thank you!