Worst stay I’ve had in a while. The place was under construction for updating. That’s fine. I get it. Remodeling is inevitable. However, communication could have been much better in advance on quite a few things, which I don’t find out until after booking:
1. Pool and hot tub were closed
2. Ice machine on our floor was broken
3. Vending in lobby and as closed
4. Shower water on full hot was barely warm enough to tolerate
5. Elevator kept malfunctioning where the door would keep half closing and opening
6. Guest bathroom in lobby barely flushed to where you had to hold the flusher down to flush
Unless IHG sends me at least a free night stay, I will never book through them again.
Matthew
Matthew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Tina
Tina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Jay
Jay (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月19日
Our room door didn’t shut all the way so there was a decent sized gap we had to stuff a towel into to keep the noise and air out. The pool was closed for renovation as well.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月12日
Hotel under construction
Upon arrival, the entire hotel is under construction with painting materials, everywhere construction everywhere, the pool and hot tub were closed. My room phone did not work very indifferent staff when I asked them about my phone.
Tom
Tom (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Absolutely perfect. Clean! Comfortable!
We will be back.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
The hotel from hell
Very disappointed. Pool. Breakfast. Was non existent. They were doing construction. And never knew it until I got there. And they charged full price. I should get a discount. For not having the full experience.
Trevor
Trevor (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月14日
Svitlana
Svitlana (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月19日
Jared
Jared (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月18日
Brittni
Brittni (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月17日
Kristina
Kristina (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月15日
Construction
The hotel was under construction and no notification was made to me. No hot breakfast. Got in late and wanted to sleep in. At 8 am you could hear drills and construction. I’m very disappointed. I slept enough to get back on the road but if I had the information that construction was taking place. We sure world have made reservations elsewhere.
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月8日
We didn’t know until we checked in that they were in a major construction project. There was no lobby, no pool, no breakfast. We checked out a day early because there were so many difficulties. Staff was great, but facility was awful.
Cheryl
Cheryl (6 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月7日
terrible
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月5日
Don't bother for another year or so!
We went to check in, only to walk through a construction zone. When we were detoured to a closet to find the front desk employee she informed us there is no pool and no hot breakfast available because of the construction mess. This would have been helpful knowing when i was booking. I would never had booked there. I canceled my reservation and went across the street and had a wonderful stay there. Don't bother!
Janalyn
Janalyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月3日
It was decent...
Had reserved a king and was placed into a double queen. Didnt know about the construction and so it was kinda messy. The room was decent though the service was very helpful and apologetic for the messy.
Mauro
Mauro (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月29日
The beds were clean and the bathrooms were clean. However construction was horrible, there was no notice that the pool or the included breakfast was no longer available, the doors were not lined up correctly so the locks BARELY locked in our room which was supposed to have been newly renovated… There was a makeshift ramp to a random door to enter the facility and the workers were extremely unprofessional and rude. Pay extra and stay elsewhere!!!!
Melissa
Melissa (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月29日
Under revocation, lobby was closed, had to use a side door entrance, bagged breakfast was give because there was no breakfast area due to Reno. Elevator was creepy. Room was fine once you got there.