We arrived about 2am and were told we had only reserved 1 room instead of 2. So we paid for another room. At checkout they said we had a no show on our reservation! However, they couldn’t refund our money until the manager Sara came in which would be Monday or maybe a week from
Monday! Seemed like a simple correction to refund our money as this was clearly not our mistake. Very frustrating as the room and breakfast were fine. The lady who helped us was very nice, she was just not given the authority to do what was needed to take care of us. Now we need to call back and may or may not get our money back. This is a big red flag for me to never book a room at this hotel again.
Marcia
Marcia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
TN to MI - half way stay.
Place was very convenient with restaurants nearby. Staff was more than friendly. Room was close & clean & very quiet. Bed comfortable & good shower. Breakfast was good. Would definitely stay again.
Terri
Terri (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Dan
Dan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Kiop
Kiop (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Virginia
Virginia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Michael
Michael (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Decent for price, good breakfast. Beds comfortable, front desk was very helpful and kind.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Clean and friendly staff
Charles
Charles (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月3日
Kyoungwoo
Kyoungwoo (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
awesome place to stay we will be coming back soon, and we will stay there again
edward
edward (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Management checked in with me early after checking in. I informed her the shampoo was empty and she immediately came up and replaced it.
She was also accommodating in moving my room to the front side when I was checking in.
The hotel is in a very convenient location to Championship Park. The staff was very friendly for the most part. That is all I have to say positively. The hotel is very dated, rooms are musty, beds are uncomortable and our door took a huge pull to close tightly. The hotel is right on the highway and the back side is an alley, next to a Steak and Shake and Dollar General. Traffic goes very fast with little regard for people. It is cheap, pet friendly and in a convenient location, but its old and tired and you get what you pay for. I would likely find another option if ever traveling in the area again.