We arrived promptly after using their airport shuttle. We waited about 15 minutes at LAX for the shuttle, which was a reasonable wait time. Driver was helpful and kind. The desk clerk was friendly and helpful. We got an even nicer room than we boojed (2 queens instead of 1 king). Happy hour bar service was slow, but they were training new servers. Usually, Embassy Suites has some veggies and dip as part of the Happy hour snack, but just chips and salsa, pretzels and crackers. The room faced the road, but it was quiet and relaxing. Everyone here has been nice. Would definitely stay again.