Had difficulty checking in thru mobile device. I called our hotel few days prior to stay to ask if pool was open/usable and informed yes new heater was put in few days ago. During our stay, pool temperature was cold and hot tub water was murky brown color. My kids found half eaten candy on window sill and cookies under the bed when we arrived in room. Had planned to watch NFL playoff game but could not because hotel did not have FOX available to watch. Lack of wall outlets in room, couldn’t use plug-in nightlight for kids. Tried to use room phone to call front desk, phone line unplugged and once connected received busy signal when dialing front desk for help. Biggest complaint, broken elevator for past 2 years and how it’s not a priority to repair accordingly to hotel employee. Quit being so cheap and fix it for better guest experience at hotel with 4 floors of guest rooms.
Becky
Becky (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
ZAFAR
ZAFAR (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月16日
Putrid water
During my stay there was a family or a couple of families that were together that had eight kids ranging between the ages of 2 to 4 to my estimate. They were all running around being a pain in the butt to myself and other swimmers in the hot tub spraying water with there noodles. It occurred to me as I was sitting in the hot tub that it had gone from clean looking water to a really putrid milky green look. When I asked the front desk lady about it she was very nonchalant ( albeit overworked) and said yeah when we have a lot of kids and they wear the Little swimmers and they fill up with water and pee and whatever else and start to leak it really makes a mess. Will probably shock it in the morning and it will be okay. I was like, so with all these toddlers in swim diapers there's an active chance that with the color of the water it's got some really serious health concerns. There could be active poop water and you're not going to close it or at least tell the parents to remove their children? In the morning it was no better and it was still open and they were stealing allowing people to go into the hot tub with the putrid milky green water.
Steven
Steven (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Kelley
Kelley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Will stay here again.
First time staying at this hotel. Nicest room I've ever stayed at in Big Rapids.
Dan
Dan (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
Overall I thought my stay was very comforting. The room was clean and comfortable. Coffee was a bit cold but breakfast was good. The condition of the hotel seems to have gone down since I last stayed here. Both the room felt outdated and the interior and exterior of the hotel seemed outdated and in rough shape. As in cracks/holes in the ceiling, the Lowe's drywalling still on walls.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
Almost 5 stars
I would give 5 stars but the bathroom was unsatisfactory. The bathroom fan did not work, the lighting was very poor, the water backed up when showering and the grout and tub appeared dirty.
Customer.service 5 stars. The staff was excellent. Overall appearance good. Kids loved the pool and hot tub.
Faith
Faith (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月29日
Broken luggage cart, staff unavailable due to smoking, no greeting from staff, outdated room, air didn’t work and others. We won’t be back.
James M.
James M. (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
Love it there. Great service from the overnight help desk person.
Sandra
Sandra (2 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
Kenneth
Kenneth (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月9日
Great stay for Katke
Maxwell
Maxwell (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
Steve
Steve (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月2日
Location is great and staff is very helpful. Condition of the property could be better. The rooms are good along with the dining area, but the pool and back patio need some TLC. We've stayed multiple times and over all, have always had a good experience.
Paul
Paul (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月2日
Janelle
Janelle (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月24日
Lori
Lori (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月22日
Kristine
Kristine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月22日
Friendly staff, but "tired" facility
Staff were very friendly! Exceptional! Loved the young lady who checked us in at night and also the young lady who worked in the breakfast area the next day. Both were so nice and friendly.
The property itself is very "tired" and so was the room. The two pots of dead flowers in the front were an indicator of the state of the rooms inside. They were clean though!
Douglas
Douglas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月21日
The rooms were clean, the beds were comfortable. It was pretty quiet. The air conditioner sucked. It didn't work, so I went to Walmart to buy a fan. Which then made the next night much better.
They have hot breakfast. Which was good. The staff who worked the breakfast area were nice.
The pool was nice, it was a little cold, but it was warm in the pool area. The hot tub was nice the first day but felt lukewarm on the second.
There is a good amount of food choices in the area.
Elizabeth
Elizabeth (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Had a really good time. The staff and the service was really personable and accommodating.
H2H
H2H (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月7日
Carson
Carson (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
Room review
Hotel was fine, we really like Holiday Inns. Cleanliness was ok, little dirty or lacked that fresh feeling. Only 2 sets of towels, yes it was 2 ppl, but an extra would have been nice. The overall cleanliness of basics…bed, trash etc was great.