Hi, my name is Hailey Rehfeld and I stayed at the Hyatt Newport Beach last night. I don’t usually like to complain, but I wasn’t very satisfied with our stay. For how much we spent I expected the beds to be more of a double size and now a small twin. We ordered 2 drinks to our room and they got there more than an hour later we then went to the restaurant to order food to the pool and she did say it would take about 15 to 20 minutes because they were busy and it never got there. I then go back up to ask how much longer and she said they still haven’t started it yet and that it would still be another long wait. there was also two weddings going on at the same time and they were blaring music and making it hard to sleep. We also got charged a resort fee which is fine but it says “to enhance the guest experiences” which that didn’t happen. again I usually don’t like to complain, but I had higher expectations for the amount I paid.
Overall, the staff was great, but I wasn’t very happy with some of the other things that occurred, especially for how much money we spent on one night thought I should say something to let you know
I really Hope I will get a response back
Thank you