Hotel is run down. Carpets are filthy. It’s either freezing cold or blaring hot. When you try to reach out to the hotel manager, there is never a reply. For the price, the hotel is a complete joke . Our room was almost 80 degrees and we were told there was nothing they could do.
Angela
Angela (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
CELIA
CELIA (2 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月7日
Not the greatest stay
The water only worked 1 out of the 3 days we were in the hotel. We had to use different bathrooms in the middle of the night because of no water. I was unable to shower during the entire stay. They told me on Saturday the issue would be resolved soon. It was resolved for a couple hours then we were left with no water again. When I called to find out what was happening the first time, they said it would be fixed soon and that was it. When the water went out again, they did not take any measures to accommodate guests. The hotel was empty so this was reasonable. I also had to request a refund for the wtr park that I still have yet to get due to the water being freezing cold. This was not an issue with the hotel pool that was already included in the trip. So we asked for a refund & went to the pool. The hotel offered a 15% discount which I also did not get yet.
Hannah
Hannah (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月29日
christine
christine (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月16日
Sandra
Sandra (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
We would stay there again.
The employees were very friendly. The accommodations were clean, both the main Town Center and our room. The scenery was beautiful this time of year with the leaves changing. The location is convenient to a lot of the Poconos attractions. The only two things that were inconvenient were having to drive to the Town Center to use the pool and the lack of trolleys (carts) to get our luggage up to our room on the third floor. Other than those two items, we would definitely stay there again .
Jeffrey
Jeffrey (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Norman
Norman (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月23日
Aged water park resort most likely for families with kids. The Wi-Fi internet was nearly non-functional. I could not take a zoom call from my room. I would not stay here again
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Very nice place for a family vacation
Emmanuel
Emmanuel (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
the room was clean, the lobby very clean and the check in very fast, all the staff very nice, it has places to do outdoor activities and to relax.
Danna
Danna (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
The room was perfect, the lobby and the check in was very good.
the check in was very fast and the staff was very nice, everything was excellent of course I would come back, it has places to do outdoor activities.
Scarlett
Scarlett (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
I loved the room and facilities were perfect, the lobby and check in were great.
The breakfast was delicious, the check in was very fast and the staff was very nice, everything was excellent, of course I would come back again.
Sophia
Sophia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
I loved everything, the room and facilities were perfect, the lobby and check in were great.
The breakfast was delicious
Sarah
Sarah (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
Wonderful stay, can't say less, staff was friendly and the room was very cozy, we'll be back
Olivia
Olivia (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
JEANNINE
JEANNINE (1 晚行程)
Travelocity 真實旅客評價
6/10 不錯
2024年9月16日
I waited 40 minutes to be checked in. Hands down the longest check-in experience I've ever had in a hotel. Too bad, If I had more time I would have spent more money on my dinner.
Ronald
Ronald (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年9月15日
Check in was a breeze, room was ready and clean, staff was very friendly.
Anabeli
Anabeli (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
We enjoyed our stay here, staff is friendly, food is good an at a reasonable price.
We took some bikes and went around the property and the split rock monument at the forest, it was nice and lots of fresh air
Sarah
Sarah (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
the check in was quick and the staff was very friendly, we tried the food place at the lake and it was good, we are yet to go to the indoor waterpark but the pools and other activities were fun!
Chloe
Chloe (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
It was good!
The pools were very nice for us and the staff was kind
Dayane
Dayane (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
It’s a nice conveniently located hotel. Rooms are clean and nice.
There is nice bar and karaoke nights. Restaurant/ cafe food is decent
Things that were surprising- no coffee makers in the rooms and no complimentary coffee in AM.
Unrelated to the hotel- the indoor waterpark is very small - good for very small children.
Yanina
Yanina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
My family and I had an amazing stay. Robert made sure our stay went well. Andres was helpful with anything we needed. We stayed by Lake Harmony. We had good views of the lake from our room. We do look forward to booking another stay in the future.
Carlos
Carlos (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月8日
We asked for a remote for the Television on Fri. about 10pm when we came in from dinner. Front desk said they'd send someone. Sat. at 830am we asked again. After we came back around 1230pm still no remote. We went to the front desk. I believe they brought it about 130pm. I understand the season is slow at this point. We don't watch a lot of TV. However it was raining and we just wanted to rest for a bit. Ultimately we left at 5pm Saturday. Our stay was until Sunday. Would we visit again, probably not.