Disappointed with my stay and won't be returning again. I usually visit the ACE 2-3 times a summer and my most recent stay has changed my view and loyalty towards the hotel. It may sound petty, but we had found chairs around the main pool around 9am. Around 10:30am, were told that our chairs are now reserved and would need to move by 11:30. Luckily a couple next to us on the other side offered their chairs as they were going to leave around 11:30 am. Shortly after, another employee, a brunette women in all black rudely came and told me I need to leave now and I mentioned I was told previously 11:30. She continued with "Yeah, well now it's changing to earlier." After, they then went and told the nice couple who were going to give up their chairs when they leave, that those chairs are now reserved.
By that time, all chairs and locations were taken at the main pool and we were unable to enjoy the pool area with a seat.
We come for the atmosphere and good times usually had, but this wasn't a pleasant experience this trip.
This is poor planning and treatment by your establishment. If you're going to reserve chairs for a private party, this should be done the night before and or early morning that day. I asked one of your employees, who said it was his 3rd day, to speak with someone and that never happened. No one showed up.
Poor planning, poor customer service and poor experience overall.
Will spend my money elsewhere
