Basically, the staff was pleasant and they responded to requests we made. It was a family trip and I booked two other rooms for our sons and families. They did issue us the wrong room key and confused our son's room with ours. There was also a broken dresser drawer in our room. Also, I called the front desk because we could not get our thermostat to respond. They said we weren't operating it properly but there was no reading on the thermostat and the problem was never resolved. Luckily the weather was temperate, and we didn't need heating. Overall, the room was clean and quiet with ample parking.
Dennis
Dennis (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月7日
Mixed experience at the Courtyard
The person who checked us in was nice and personable but checked our son and my wife and I into each other's rooms. We could not get the thermostat to work and it did not throughout our stay but when we called they told us we were not using it properly but there was no reading on the device. Also, very small dresser, with two small drawers was broken.
Dennis
Dennis (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Excellent property. Very convenient to where we needed to be. The mini golf nearby is not to be missed it looks closed but is in fact open and very nice and fun for something to do. We enjoyed everything except for breakfast not being opened until 7am on Sunday morning. My son was playing in a lacrosse tournament and needed to depart for the field by 6:45am. We were thinking picking a little something up at the inside restaurant would be no problem. Other families were also in the same boat. My son ate peanut m&M's from the concession shop for breakfast instead. Yes, I should have packed something but we were rushing and I thought "oh we're at a great hotel, it will be no problem." For the cost there has to be better response to customers needs.
Vanessa
Vanessa (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月6日
Nicole
Nicole (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
Very convenient location to the highway. A little bit of a drive into the town, but not a big deal to us. Property was nice and clean. Really liked the room. Had an EV charger which we used. If you like a hidden gem restaurant with unique food, definitely try Houndstooth in Benton Harbor! Amazing!
Lisa
Lisa (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月3日
Rachel
Rachel (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月24日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Near shopping areas. Had electric car plugs for my car.
Sylvia
Sylvia (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月15日
Jose
Jose (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Gene
Gene (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
Cirsten
Cirsten (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
Nice place to stay. Very clean; courteous staff.
Gerald
Gerald (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Great
Adam
Adam (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月5日
Clean, and staff is very friendly
Jamie
Jamie (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Good location
Kevin
Kevin (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
all was good
Mark
Mark (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月1日
Property was clean but the staff was only ok. You advertise a bistro but it was not open the first two nights of our stay, and no one had any answers.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月30日
Lost my reservation and then didn’t have available what I reserved and gave me different but wouldn’t give me a discount for it. Front desk was rude. Asked her to call when my original room would be available and never received a call or an apology. Bed was so uncomfortable and pillows were beyond flat it’s like they didn’t exist. Could hear every little bit of noise from hallways and rooms next door all night long. Barely slept a wink my entire stay. Housekeeping never came to replenish anything or clean at all. Called for more towels and apparently they ran out of towels for the entire hotel. Just ridiculous
Jordan
Jordan (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月29日
JaNairo
JaNairo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月28日
It was what I wanted it some time for my self and family very relaxing