The hotel facilities are great. The overall services are excellent, especially bellman Ricky and doorman are very helpful. But the recep desk has some issues there. Checked me into a dirty room (being cleaned), and no apology from anyone from reception !
Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Lloyd.
We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.
Lloyd
Lloyd (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月1日
Hanouf
Hanouf (13 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
hamad
hamad (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Mohamed
Mohamed (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
keith
keith (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Wonderful stay. The staff was very professional, kind and thoughtful. Service was amazing.
Glen
Glen (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Hotel bem localizado, porém, o ar condicionado do quarto era extremamente barulhento e a limpeza pecou um pouco.
Edgard
Edgard (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Jeff
Jeff (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Rhonda
Rhonda (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Dipesh
Dipesh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Evan
Evan (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月28日
KYUWON
KYUWON (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月24日
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing.
Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee.
The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable.
We would not stay here again. It was not worth the money and the service was poor.
The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs.
The lady checking us out was lovely and much more efficient and warm.
Daniel
Daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.
Teguh
Teguh (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月22日
Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.