OUTRIGGER Kauaʻi Beach Resort & Spa

4.0 star property
Lihue beachfront resort with 3 restaurants, spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for OUTRIGGER Kauaʻi Beach Resort & Spa

4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Point of interest
Point of interest
On the beach, beach towels, beach massages
Poolside bar
VIP Access

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • Fitness centre
  • Beach towels
  • Valet parking
  • Self parking
  • Children's pool
  • Waterslide
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Fridge
  • Connecting/adjoining rooms available
The price is HK$2,174
HK$2,886 total
includes taxes & fees
19 Nov - 20 Nov

Room options

Available filters for rooms
Showing 25 of 25 rooms

Room, 1 King Bed, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Suite, 1 King Bed, Oceanfront

Highlights

Lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Partial Ocean View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Partial Ocean View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Partial Ocean View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 King Bed, Pool View (Pool/Ocean View)

Highlights

Lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Roll-in Shower, Ocean View (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Partial Ocean View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Roll-in Shower, Ocean View (Pool/Ocean Vw, Roll-in Shower)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Bedrooms, Pool View (Ocean)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • Sleeps 4
  • 2 King Beds and 1 Double Bed

Premium Room, 1 King Bed, Ocean View (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 King Bed, Pool View

Highlights

Lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 61 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Mobility Accessible, Ocean View (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Ocean View (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio, 1 Double Bed (Pool/Ocean View)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Premium Room, 1 King Bed, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Premium)

Highlights

Lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Mobility Accessible, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Roll-in Shower, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Garden View

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
4331 Kauai Beach Dr, Lihue, HI, 96766

What's nearby

  • Lydgate Beach - 6 min drive
  • Kauai Museum - 7 min drive
  • Nawiliwili Harbor - 9 min drive
  • Nawiliwili Bay - 10 min drive
  • Kalapaki Beach - 11 min drive

Getting around

  • Lihue, HI (LIH) - 7 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪Konohiki Seafoods - ‬4 min drive
  • ‪Lava Lava Beach Club - Kauai - ‬8 min drive
  • ‪The Garden Grille & Bar - ‬7 min drive
  • ‪Sunrise Coffee - ‬5 min drive

About this property

OUTRIGGER Kauaʻi Beach Resort & Spa

At OUTRIGGER Kauaʻi Beach Resort & Spa, you can spend time at the beach getting a beach massage, plus you'll be within a 10-minute drive of Nawiliwili Harbor and Nawiliwili Bay. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other features include a poolside bar, a fitness centre and a children's pool. The pool and helpful staff get great marks from fellow travellers.

Languages

English, Filipino, Japanese

At a glance

Hotel size

  • 350 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (USD 29 per night; includes in/out privileges)
  • On-site valet parking (USD 29 per day)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground

What to do

  • On the beach
  • Yoga classes
  • Evening entertainment
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Water slide
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 152
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Hallway handrail height (centimetres): 81
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 81
  • Raised toilet seat
  • Raised toilet seat height (centimetres): 51
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 86
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • IPod docking station
  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down duvet
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Lanai
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Naupaka Terrace – On-site restaurant.
Driftwood Bar – This poolside bar only serves lunch. Open selected days.
Shutters Lounge – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 41.29 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach towels
    • Business centre/computer access
    • Concierge service
    • Faxes
    • Fitness centre access
    • Fitness/yoga classes
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Newspaper
    • Phone calls (may be limited)
    • Pool access

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 35 for adults and USD 18 for children

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Parking

  • Covered self-parking costs USD 29 per night with in/out privileges
  • Valet parking costs USD 29 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
State tax ID – TA-204-192-5632-01

Also known as

Kauai Beach Resort Lihue
Kauai Beach Resort
Lihue Hilton
Hilton Kauai Beach Resort
Kauai Beach Resort - An Aqua Boutique Hotel Lihue
Hilton Lihue
Kauai Beach Resort HI
Kauai Beach Lihue
Kauai Beach
Kauai Beach Resort
Kauai Beach Resort Spa
Outrigger Kauaʻi & Spa Lihue
OUTRIGGER Kauaʻi Beach Resort Spa
OUTRIGGER Kauaʻi Beach Resort & Spa Lihue
OUTRIGGER Kauaʻi Beach Resort & Spa Resort
OUTRIGGER Kauaʻi Beach Resort & Spa Resort Lihue

Frequently asked questions

Does OUTRIGGER Kauaʻi Beach Resort & Spa offer free cancellation for a full refund?
Yes, OUTRIGGER Kauaʻi Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at OUTRIGGER Kauaʻi Beach Resort & Spa?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at OUTRIGGER Kauaʻi Beach Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at OUTRIGGER Kauaʻi Beach Resort & Spa?
Yes. Self-parking costs USD 29 per night. Valet parking costs USD 29 per day. Parking spaces may be limited.
What are the check-in and check-out times at OUTRIGGER Kauaʻi Beach Resort & Spa?
Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11 AM. Express check-out is available.
What is there to do at OUTRIGGER Kauaʻi Beach Resort & Spa and nearby?
Have fun with activities such as boat tours, hiking and horse riding, and practise your swing at the nearby golf course. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. OUTRIGGER Kauaʻi Beach Resort & Spa also has 2 bars, a water slide and a fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near OUTRIGGER Kauaʻi Beach Resort & Spa?
Yes, there are 3 on-site restaurants, featuring poolside dining.
Does OUTRIGGER Kauaʻi Beach Resort & Spa have any outdoor private spaces?
Yes, every room features a lanai.
What's the area around OUTRIGGER Kauaʻi Beach Resort & Spa like?
OUTRIGGER Kauaʻi Beach Resort & Spa is a short 7-minute drive from Lihue, HI (LIH) and 7 minutes' walk from Kitchens Beach. Travellers love the resort's prime location.

OUTRIGGER Kauaʻi Beach Resort & Spa Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Michael, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The pool area seemed a little rundown needs to be remodeled. Other than that really can’t complain bellhops valet service was very friendly very helpful all in all really nice place. I guess the side of the island on they get a lot of trash from the ocean so the beach is very dirty. But there’s nothing the hotel could do about that. Kawaii is very beautiful hotel is close to the airport. Restaurants are decent on the resort. Definitely would go back again.
jeff, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Outrigger near airport
The Outrigger was close to the airport, so it's a great location when you are coming and going.
Linda, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Only stayed one night so not a lot to say. Room was not clean and the carpet was very dirty and not nice to walk on with bare feet. Bathroom was just wiped down partially and old toothpaste on wall and area around sink.
Dallas, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Colin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Wayne, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Paul, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Aaron, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Overall the best part was how quiet it is. Everything is nice and spread out. Rooms could use a bit of updating. But decent. The frustration i had is playing $30.00 a day to park (non-valet) on top of he resort fee. Just felt like an unnecessary money grab.
Nikolaas, 5-night business trip
Verified Hotels.com guest review

2/10 Poor

Not worth the price tag
Room is small, outdated, stained carpet. No fan in the bathroom for after shower/toilet. Door hydraulics off - very difficult to open/close. TV went out 3 times during stay - had to call front desk to fix. In-room coffee pods bad taste and no tea. Daily parking fee of $29 (hidden on hotels.com site way at the bottom). Staff amiable, but in a stepford/fake manner. Very disappointed for the price we paid - don't recommend this resort.
John, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful!
Beautiful grounds! Family friendly. Not pretentious like some of the resorts. Staff went above expectations to accommodate our needs.
Heather, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ashley, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chanda, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Shanna, 2-night trip
Verified Hotels.com guest review

6/10 Good

Better days behind
Nestled under the landing path for the Lihue airport two miles away rests the faded Outrigger KBR. Upon entering the updated lobby we were greeted by the sounds of the lounge singer who was trying to make up in volume what she lacked in talent, making any time spent in the lounge painful on multiple levels. When we entered our musty room we were faced with a leaking toilet in an otherwise standard but clean room. When we asked the staff to put us in another room (no maintenance was available at night) they quickly responded and placed us in the room immediately across from the loud ice machine and next to the elevator both despite explicit requests not to do so. If you are beach fans you may want to focus on the wonderful beaches elsewhere on the island as the beach in front of the Outrigger is quite small and covered with debris. The pools are lovely, but the staff does warn you to wear shoes to avoid the droppings of the numerous chickens on the property. Overall, the Outrigger is nice enough with a friendly staff that tries to overcome a resort which has seen better days.
Michael, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jamiah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay for budget conscious getaway!
Really enjoyed the beautiful pool, sweet water slide, and kind/helpful staff. Dennis in the valet area was warm and friendly, as was everyone with whom we came I to contact. I was really pleasantly surprised by how much I enjoyed our stay there. The fish wrap sandwich at the pool snack bar was fresh and excellent (split one with my daughter and it was plenty). Not a super luxurious resort, but perfectly laid out, wonderful vibe, good food and drinks. Beautiful pool, not too crowded, and perfectly delightful for non-snobby types. We appreciated being able to experience the island from this little slice of paradise, and to enjoy the aloha spirit from all the wonderful folks at Outrigger. We would definitely stay again.
View of resort from beach
Poolside
Pool volleyball net
Pool. Look, no crowds!
Elizabeth, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was a great place with beautiful beach and lovely people.
Mitchell Lynn, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Delightful stay , great pools and water slide!!! Quiet peaceful and super easy location though still felt out of Lihue…
Johanna, 3-night family trip
Verified Expedia guest review

8/10 Very good

This property has building located around it that have signs posted on them stating do not enter. They are in terrible condition and look to be unsafe yet they have people living in them.
Gary, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Nice resort. Good location. Nice people. No VIP upgrades.
Sunil, 3-night family trip
Verified Expedia guest review

8/10 Very good

Bed was uncomfortable but housekeeping was very helpful.
Blas, 7-night family trip
Verified Expedia guest review

6/10 Good

Everything was fine, the afternoon staff made me feel like me asking questions was such an inconvenience for them. Obviously I didn’t know where anything was, and them having that attitude didn’t make it any better. The valet people were absolutely wonderful very nice and the room service was great as well!
Atziri, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Margaret L, 7-night trip
Verified Orbitz guest review