2/10 欠佳
2024年11月25日
Disappointed birthday surprise for our daughter!
This is a hotel we chose to stay at all weekend and booked two room! As one room we decorated and set up sweet treats for our 17 year old daughters surprise birthday.
We noticed the room was uncomfortable warm and quickly put on the AC and went out to return with our family.
As we walked in and surprised her all her hello kitty sweets were melted. 😔
Cupcakes,cakesicles,cake pops,chocolate covered pretzels and chocolate covered strawberries all melted.
We had notified maintenance to fix ac in both rooms.
We had to get all the treats and put them in the fridge,well that idea just got worse as we went to get the treats out they were all frozen.
One fridge didn’t work and the other froze everything.
We had many issues at the hotel and they don’t even offer free coffee for their guest.
They offered no compensation whatsoever.
This was a complete disappointment for our surprise and to our daughter.
Would not ever return to this loctation! Horrible experience!
Sophia M
Sophia M (2 晚家庭旅程)
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