Horrible staff/customer service. Hidden $150 fees upon trying to check in.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月31日
Don't stay here!
Rude staff
Kat
Kat (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Tamara
Tamara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Doris
Doris (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月24日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月15日
Victoria
Victoria (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月12日
Derrick
Derrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Aaron
Aaron (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Marquis
Marquis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月28日
Should’ve shelled out more for the Drury
The front desk staff is very friendly. There was a terrible stench in the hallway. Our room appeared clean and smelled like fresh paint. However, there was this hole in the wall, a piece of granite piece missing from the front of the bathroom sink, and the handheld shower head was not attached properly. Water sprayer out of the bottom of the head every which way. When I stay in hotels I do not take shower gel or a blow dryer because they provide. Our room had neither. When I went to shower the next morning I had not realized this. I did use the small bar of soap so that was fine. When I went to dry my hair that was a problem. The young man at the desk tried to be helpful but he came into our room and found that I was telling the truth about the blow dryer. I guess my wet hair and the language barrier challenging. Luckily I had time before our event and my hair air dried in just enough time to style it. The $150 deposit charged to my card on top of the $186 for the not so great room was ridiculous. Then to find out they wouldn’t credit my card back for 5-7 business days made me quite upset. Won’t be staying here again.
Cindy
Cindy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Theresa
Theresa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Russ
Russ (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Okay one-nighter
It was okay for one night. One pillowcase has something nasty on it. I left it on the dresser with a note for housekeeping. The pictures are not accurate of this location. The room was quiet, beds were a little too hard, and was shocked that the room deposit was $150 which was more than the cost of the room for the night. Also, the do not have updated bathrooms as the pictures show and same for outside of hotel. It is very misleading.
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
Below par
The hallways and room door exteriors were run down. They made us tack an extra $150 deposit onto our room at check-in on case of unexpected damages. They promised to refund it after check out if no damage. I'm 70 y.o. Btw. Inside the room was clean and comfortable except for mold on the shower caulking. Bathroom fan did not work. Beds were comfortable. Breakfast was the usual and it was pretty good except for the scrambled eggs were water soaked. People who ranked this hotel above 8 are definitely not seasoned travelers.
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Ebony
Ebony (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Sharon
Sharon (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月20日
Never again
The front desk guy was very rude when I came to check in. I was paying in cash and wasn’t informed of another $150 deposit so I wasn’t able to stay and he told me to go to a run down motel in town
Johnna
Johnna (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月18日
Nicole
Nicole (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Darlene
Darlene (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Gabe
Gabe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Overpriced
Hotel is way over priced. Had broken window. Doors didn’t properly shut or lock. Bathroom had toothpaste smeared on counter. Entire place smelled. Buffet was pretty gross as well. Not great parking.