Stayed for 2 nights, humming for both nights from the aircon machine that even after trying to turn off the noise persisted from vents above the door. Evening meal both nights were lovely. Very disappointed in the second mornings breakfast. I think they charge £16 for breakfast… Mushrooms, hashbrowns, egg were cold, sausage was slightly warm still and beans were hot. When I asked for 2 poached eggs I was told they’ve been done and are on under the heat lamp. Anyone who’s ever done a poached egg may know if you want a runny egg that’s not what you’ll get leaving them under a heat lamp. Check out I was never asked how my stay was as the lady was too busy telling another member of staff what to do
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
dave
dave (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
dave
dave (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Great stay
Lynsey
Lynsey (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Nice!
We really enjoyed our stay and cannot fault the hotel at all. Lovely modern bedroom. The Garden bar was large with TV screens showing the news and football.
If i have a piece of advice, it would be to be reminded that there is an extra cost to use the pool area. This is currently £20 per person for 2 hours. This has to be booked, you cant just walk in. Once you are aware of that, then there are no surprises. This is quite different than lots of hotels and can add quite a lot to your original room price. Saying that, the spa / pool area is really nice and includes a steam room, sauna, hammam
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Meh, not my cup of tea
Not the usual standards of a Hilton hotel. Reception, meeting rooms and dining were lovely. However, our bedroom had seen better days. Will not be returning
rebecca
rebecca (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Chloe
Chloe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月28日
Don’t waste your money!
We arrived and the staff was really rude and not at all friendly, we were promptly informed that our daughter could not use the pool as it’s part of the spa service and must be 16 and my daughter is a preteen they said she’s not allowed as there’s no lifeguard, I explained she’d be attended by myself and we would be quiet and respectful and just swim a few lengths, she said absolutely not and made us feel unwelcome, my daughter was very upset so we headed to the room, my daughter said she felt treated less than human and didn’t want to stay, so we left! I gifted the room to my sister in law who had also told me they were horrid and rude to her, and despite her booking full spa treatments were told it would be an extra £20 per person to use the pool! She cancelled the treatments and we’ve both vowed to never go back which is a shame as we’ve done loads of spa days here but won’t be going back
Amy
Amy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Not bad
Good standard all round - cold room no heating, great few hours in the spar - good evening good - waited 35 mins before requesting if we could order our food. Good value - could do much better - would stay again.
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月27日
Awful celebration stay
Don’t visit with kids. Not a child friendly hotel. Refused to bring a cake out for my son’s bday, couldn’t use the pool as under 16. Awful checkin and no welcome cookies given to my children even though they were being handed to other guests. Uncomfortable stay due to light coming through door all night which lit up my room. Wrong remote for tv in my room so tv wouldn’t turn on, had to call reception and my phone was disconnected, had to go to reception to wait and then finally seen by the manager who switched the remote. No conditioner in the shower, empty bottle which is no use to anyone.
rude staff who did nothing when I complained except challenge me on my feelings towards the stay. Emailed the manager had no response back
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
MO
MO (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月20日
Smelled of smoke
Very basic room for the price and the bathroom smelled of cigarettes as in other guests must have been smoking in there and the smell is still lingering. There was hairs in the bathroom as well not what we expected of a Hilton
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Jordan
Jordan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Sophie
Sophie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
A
A (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
Issue with room phone
Convenient location for shopping at Cheshire Oaks. Room was fine but right next to lifts so a bit noisy. Didn’t get a good sleep as the room phone started beeping at 1.50am and again 1/2hr later! Had to unplug from wall to make it stop. Supposedly it happened throughout the hotel. Also didn’t get the signature Doubletree cookies at check in.