I wish I have chance to visit the hotel but I didn't due to booking mistake.
The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.
HuanYu
HuanYu (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
mark
mark (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月22日
Curtis
Curtis (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
Sam
Sam (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
Mr Samuel
Mr Samuel (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月16日
Okay
Restaurant is super overpriced for the quality, breakfast was okay, room was good, staff was friendly.
Hennie
Hennie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
dave
dave (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月11日
Stephen
Stephen (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月9日
Perry
Perry (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月6日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月3日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月2日
Mrs
the staff were very friendly, but didn’t agree with £20 charge to go in pool this should be free, and was fully booked when we wanted to go. And room service food was burnt and cold.
Amanda
Amanda (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月2日
Wouldn’t stay again
It was ok. I stayed here about 15 years ago and remember it being fabulous. This is the main reason I chose it again. Now, it seems run down and a little bit shabby.
The rooms were very noisy with people coming in after a night out in the middle of the night. The shower was broken and there was no shampoo in the dispenser. There was also 2 water bottles in the bin.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月28日
ANNA
ANNA (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月17日
Richrd
Richrd (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月17日
Mehhh
Stayed for 2 nights, humming for both nights from the aircon machine that even after trying to turn off the noise persisted from vents above the door. Evening meal both nights were lovely. Very disappointed in the second mornings breakfast. I think they charge £16 for breakfast… Mushrooms, hashbrowns, egg were cold, sausage was slightly warm still and beans were hot. When I asked for 2 poached eggs I was told they’ve been done and are on under the heat lamp. Anyone who’s ever done a poached egg may know if you want a runny egg that’s not what you’ll get leaving them under a heat lamp. Check out I was never asked how my stay was as the lady was too busy telling another member of staff what to do
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
dave
dave (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
dave
dave (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Great stay
Lynsey
Lynsey (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Nice!
We really enjoyed our stay and cannot fault the hotel at all. Lovely modern bedroom. The Garden bar was large with TV screens showing the news and football.
If i have a piece of advice, it would be to be reminded that there is an extra cost to use the pool area. This is currently £20 per person for 2 hours. This has to be booked, you cant just walk in. Once you are aware of that, then there are no surprises. This is quite different than lots of hotels and can add quite a lot to your original room price. Saying that, the spa / pool area is really nice and includes a steam room, sauna, hammam
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Meh, not my cup of tea
Not the usual standards of a Hilton hotel. Reception, meeting rooms and dining were lovely. However, our bedroom had seen better days. Will not be returning
rebecca
rebecca (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Chloe
Chloe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月28日
Don’t waste your money!
We arrived and the staff was really rude and not at all friendly, we were promptly informed that our daughter could not use the pool as it’s part of the spa service and must be 16 and my daughter is a preteen they said she’s not allowed as there’s no lifeguard, I explained she’d be attended by myself and we would be quiet and respectful and just swim a few lengths, she said absolutely not and made us feel unwelcome, my daughter was very upset so we headed to the room, my daughter said she felt treated less than human and didn’t want to stay, so we left! I gifted the room to my sister in law who had also told me they were horrid and rude to her, and despite her booking full spa treatments were told it would be an extra £20 per person to use the pool! She cancelled the treatments and we’ve both vowed to never go back which is a shame as we’ve done loads of spa days here but won’t be going back
Amy
Amy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Not bad
Good standard all round - cold room no heating, great few hours in the spar - good evening good - waited 35 mins before requesting if we could order our food. Good value - could do much better - would stay again.