staff was overwhelmingly friendly, professional and service oriented.
The worst experience I’ve ever had the manager doesn’t have a clue about customer service…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時。
Best resort ever! We spoke with the property manager by email, they were very prompt in their responses, & answered all our questions. They arranged for a taxi to pick us up at the airport, they took our stuff to our room while they gave us a tour of the property. The property is absolutely beautiful, the views are amazing & it's the best location. There's a pool, laundry room, dive center, bar & a restaurant. Jordan, the property manager, & his wife, Ellie were so accommodating & friendly & helpful, they took care of absolutely everything! In casual conversation, Jordan discovered it was our anniversary the following day & surprised us by arranging for housekeeping to decorate our room with flowers & 'towel swans' with a card, he also had the restaurant reserve our favorite table (also a surprise) for dinner that evening & had them bake us a cake! That was so sweet! We were floored with with their hospitality! Our waiter even worked with my husband to find & play our wedding song after dinner! There's water in the room with a small kitchen & coffee maker, no fridge or microwave, but you have everything you need at the restaurant, which has incredible food! Absolutely everything we ate was simply delicious & the drinks were outstanding! They had live music on Friday, so much fun! The dive center was great! We dove everyday and it was amazing! Iron and Steiner were great dive tour guides, we had awesome dives every day! We will absolutely be back!
charles alan, 5 晚浪漫之旅, 2021年09月02日
Sandy Bay is a nice quiet retreat from the more populated beaches of Roatan. We loved our stay at Tranquil Seas -- the restaurant is fabulous -- had many good dinners there and the included breakfasts were excellent. Samuel who owns the dive shop is super knowledgable and friendly. We rented snorkeling equipment and kept it in our room. The Bay offers amazing snorkeling -- you can just swim out to the reef and see everything that the Carribean offers,we snorkeled first thing in the morning and whenever we had freetime. We tried hand fishing with Samuel too. He filleted the Tuna we caught and the restaurant prepared delicious sushi, sashimi and rolls for us. We are not scuba divers, but most who stay there are, and everyone seemed delighted with their dives and Samuel's team.
Jennifer, 4 晚旅遊, 2020年01月07日
I absolutely loved staying here. This was the best vacation that I’ve had in YEARS. The staff fosters an environment of community at that resort. The office staff can be spotted assisting the restaurant staff. The dive shop owner is extremely personable and her staff is helpful. The restaurant’s food is top notch and the live music on Wednesday and Friday nights is A-maxing. People from the island calls the restaurant one of their favorite spots and that is how I made friends with locals and hung out during the day. The property manager is very accommodating by booking a driver for pick up from the air port and drop off. The room was cleaned once a day and it was nice to be asked when I would like my room cleaned. I could go on and on about this place as it gave me one of the absolute best vacations! I would recommend this place to my friends and family!
J.Charlot, 7 晚旅遊, 2019年08月24日
The staff was amazing! First off Kathy went out of her way to help us and accommodate us in everything possible. The day and night bartenders were both amazing!
Nelly, 2 晚家庭旅遊, 2019年06月04日
Very beautiful, well-attended and food was great I and my cousins truly had the best experience staying at this resort we will be coming back here again very soon.
2 晚家庭旅遊, 2019年04月18日
The staff was just so helpful and friendly. The property itself is clean and well maintained and the location is perfect.
7 晚旅遊, 2019年03月24日
7 晚旅遊, 2020年01月04日
Zuhaid, 4 晚旅遊, 2019年10月02日