Really bad stuff, the glasses lady at the front desk told me have to come down to use the debit card for incidental or she will call the security to ask me to leave! And btw, I paid the reservation already. Just for incidental card for the extension.
The I would never come back again because of her. Used to live here a lot, but being stupid
peter
peter (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2023年12月30日
I lived in Sonesta lots of time, but it’s getting worse and worse. The attitude of the front desk and reckless knocking door. And the stuffs here seems don’t care their business especially the lady with glasses being very stuburn.
peter
Expedia 真實旅客評價
4/10 一般
2023年11月16日
I’ve been here before, but the service here become horrible. Housekeeper starting to knock the door at 11:00am, and keeps coming even after told the front desk I would renew the room and I did. The front desk would force you to come down no matter you sleep or not just for the incidental charger even you already paid the reservation! ! ! The service is bad as hell and probably one of the worst sonesta I’ve ever lived. Don’t think I would ever come back.