It started off rough but got so much better. I was not aware that I would need another $100 when I got there for a deposit, especially since they had told thru an email the day prior to our stay they needed my credit card info again in case of any damages which they had taken a small fee off of. The man at the front desk has no customer service skills what so ever . I was able to get my Aunt to PayPal me the $100 otherwise I would have had to forfeit the money I paid for the room. This was Christmas day. My son and I have had a horrible year losing both my Mom and my daughter ( his Grandmother and Sister) My son and I talked and decided instead of buying each other presents, we would get a hotel room for a few days because neither of us live somewhere that we can have company spend the night. I had paid for the room in advance. So we're trying to check in on Christmas and the man at the front desk says I need to pay a $100 deposit. I only had $42 left in my account and $20 cash on me. He said " and I said it's $100" I asked why they needed my card information yesterday on which they had charged a small fee , he didn't reply. I told him our situation and could he work with me at all since my paycheck would be direct deposited into my account the next day. He said nothing but just stared at me. I called my Aunt and she helped me.
The room was pretty and clean. Every other staff member I dealt with during our stay was wonderful. The free hit breakfast was GR8 !
lisa
lisa (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Safe area, building in poor condition
Not the worst but could be cleaner
Glenn
Glenn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Donald
Donald (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月20日
Ashley
Ashley (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月17日
LaTonya
LaTonya (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月16日
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Akbar
Akbar (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月27日
Not satisfied
I tried to call several times to cancel this and was always told they couldn't hear me. Service was terrible and I ended up not checking and got charged after trying to contact the company
真實旅客
6 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Staff was not helpful
Monica
Monica (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月25日
Robert
Robert (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月25日
It was quiet, convenient and comfortable.
NAKISHA
NAKISHA (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
Nick
Nick (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月23日
George
George (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月21日
Property was nice
Monica
Monica (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月18日
There was a lot of things I didn’t like the bathroom was horrible the tub was stained and the sink was leaking it looked like the wall had been leaking as well. The furniture was all old . The here. Reds to be completely renovated.