From check in I had to wait for someone to come to the desk. They have obviously changed hands and you can tell. The breaker or lack of was terrible there was nothing but coffee, and bread. The room was ok except for a huge cob web in the corner of the room and roaches in the bathroom. I will not be back I will be taking my business elsewhere.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
They watch you and question you, not good service
At first the management was nice, and then a few of my family members came to check in and help me and my sister upstairs and they question us about them and then the room was freezing and we cut the heat on, left came back and the room was still freezing tried to cut heat back on and the unit would not work this time, we checked right back out and went somewhere else.
LaToya
LaToya (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Stuart
Stuart (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月6日
I booked a room from Oct 29th to Nov 3rd because of my grandfather's death. I only stayed 3 nights & was in a different room each night until I checked out Nov. 1st. The 1st room(420) the water wasn't draining out of the tub. I was told it would be looked at that morning while i was away to come back that night to find water still in the tub... So i was moved to room 414 where the TV wasn't working properly & the bathroom light was going out. After going to the front desk to complain about 414 i was told to unplug the TV in 414 & that maintenance fixed 420 & i could check if i liked. Water was still in 420 a day later & unplugging the tv as requested didn't resolve the issue in 414. So after all of this i ended up in 416 my last night. I checked out the next day around 9am, manager wasn't present so i was told to leave my information... 5 days later i still haven't received a receipt as requested & my account is showing 5 nights charged even though i only stayed 3 nights & all the issues. I called the hotel today Nov 6th to be met with aggression after asking to speak with the manager just to be told the manager wasn't there & call back tomorrow after explaining why i requested the manager in the first place. I've stayed at this hotel numerous of times & never had issues i don't know if its different ownership/management but it is not the same feeling as past experiences.
Reiko
Reiko (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月6日
Staff was friendly but everything else needs work.
Timothy
Timothy (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月5日
I brought my grandchildren so i could swim with them had to buy 2 rooms. The pool was 20 degrees. Me and another person with kids complained we asked for heat to be turned on. Couldn't do it only maintenance could they say. Well after i paid 400 for the weekend seems like someone should of tried to figure it out
Debbie
Debbie (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月3日
BUGS EVERYWHERE!!!
Chalice
Chalice (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
When I arrived the owner/ desk clerk took forever checking me in. My card was already on file. He then ask for driver license / ID. He then asked for the credit card. He had already taken my money out of my bank account but he wa just wasting our time. We were tired and he could not get the card to work. I booked a double bed. He said he was upgrading us to king.(oh my, the worst)
When we arrived in room 313 the towel rack was on the floor. Towels dirty.
Went down to the desk he gave me room 215. We had to move our things. The door did not open. We went down to the desk again. They did not apologize and then moved us to 213. There was a view of the roof, the mattress was hard, and the refrigerator not worst.
My uncle stayed at the same hotel. He said it was the worst ever and I agree!
Never again.
There was no sense of urgency at all!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月18日
Stephon
Stephon (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
They don’t have handicap rooms and they are disgusting I will never stay here.
Joseph
Joseph (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Good place to stay. Once they remodel gets done will be even better.
Anthony
Anthony (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月11日
Awful
The first room provided was occupied as we discovered upon opening the door. The second room had standing water in the tub and the toilet did not flush. The third was “inspected” before giving us the key. It smelled like pet urine.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Carlien
Carlien (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月5日
Everett
Everett (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月4日
Everett
Everett (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
demond
demond (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月27日
ok stay
Ok stay, lobby had horrible leaking roof form the rain. There was no extra thicker blanket in the room like there usually is. Internet was out maybe due to weather. Tried to call front desk and got a busy signal.
Carmen
Carmen (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月14日
The main reason I booked a hotel was because of the indoor pool and when we got there, the pool was closed.