The hotel and staff are nice, and the location is great (convenient for the event I was attending). However, I was assured that dogs were typically placed on the first floor at check in because it is "Pet-friendly." At bedtime, there was a dog barking in the 3rd floor room next to me. When I called the front desk, they said they would "check it out," but that didn't stop the dog from barking then and the next morning as well.
Please find a way to look out for the comfort of your human guests!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月11日
Not pet friendly
Hotel was average with small rooms. Needed to extend our stay by a couple nights and was informed by the front desk staff that we had to pay the pet fee again even though we were not switching rooms or adding any additional pets. They offered no reason for the double charge other than “it’s just our policy” and they refused to waive this fee. We were already unhappy that the pet fee charged was higher than stated in their fees online. We moved our reservation over to the ALoft next door where we had a larger room and our dog received a bed, toy and a bag of treats from the front desk staff with NO pet fee.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Insok
Insok (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Tami
Tami (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
My stay was perfect. The rooms were spotless, the lady at the front desk was very nice. She was empathetic and solved the problem when I came with a complaint about the ppl above me. Overall a perfect getaway and I’ll be back
Isaac
Isaac (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Arleen
Arleen (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
Cecil
Cecil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
Shower door wouldn't close well. Leaked water. But everything else well.