Check in was great. This is my first time at a DoubleTree and the cookie was a nice touch.
The first room we were assigned was dusty and the outlets didn’t work. We requested a new room and the front desk person was extremely apologetic. He gave us two days worth of breakfast for free at the restaurant ($18x 5 people x 2 days). The second room was also dusty but not as bad. The shower was clean. The beds were fine. Lots of pillows. The mini fridge is not cold. It was fine for drinks but I wouldn’t use it for food.
They must have been adding decor because by the elevator were about 6 boxes and all the trash that goes with it, laying on the floor. The hallway carpets to the rooms were not vacuumed. We passed the same peanuts in the floor all three days.
The pool didn’t have towels on their shelves the two days we went to it. When I asked the front desk they quickly gave us bath towels to use and asked housekeeping to come down to restock the towels. The pool is heated but the room it is in does not appear to have heat so it was freezing.
The bar was great with a variety of options. The restaurant breakfast was great, too. The food was hot and the server was efficient. She was managing the entire space. When we went that was 6 tables of people. It is buffet style.
The parking lot had plenty of space and the hotel has easy access to shops and food and major highways.
I’m assuming it’s off season and they are operating with skeleton crew?
Stephanie
Stephanie (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月30日
Bad Experience - Not a Good DoubleTree Location
This hotel does not represent the DoubleTree brand well and had a number of issues. The first room we entered had a live roach and was generally unclean; we had to get transferred to a different room. The bug made my fiancé very uncomfortable and is not what you would expect from a 4-star hotel.
This second room also seemed generally unclean with bits of hair on the bed and bathroom area. We also booked a balcony room... But it was covered in bird droppings and grime.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月24日
LaToya
LaToya (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Ernie
Ernie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
One of the best hotel experience.
First off the staff greeted everyone at the door. They were so friendly and knowledgeable. I need to stay an extra night and they got it done quick and easy and I got to stay in the same room. Rooms were clean beds with soft. It definitely be staying again.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Excellent stay
Alia
Alia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Fatima
Fatima (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Great stay ! Staff is amazing. Goid food !
Cheryl
Cheryl (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Over, a good property and friendly staff
Jonathan
Jonathan (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月8日
Vitalii
Vitalii (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月7日
Tiffany
Tiffany (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月5日
Lindsay
Lindsay (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月4日
Gabby
Gabby (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月4日
Very nice hotel with friendly staff. Heater was a bit loud but the rest of the hotel was quiet. Room was clean and spacious. Bed was comfortable. They had a pretty decent breakfast buffet. My only issue was with the bathroom door, which was a sliding door rather than a hinged door. This offers very little privacy in the bathroom but seems to be the trend with every Hilton hotel now.
Pei
Pei (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Best for family
Staff are the best. Just wish there were more electric socket that work for all our phone, tablet and fitbit chargers. Those on the headboards are usually loose. Otherwise, this hotel is a family favorite.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Decent facility, clean and close to amenities...a bit over priced for the features and overall facility offerings and compared to other equal chains at the same tier level.
Other suggestions could be improving Lighting options in the room...kind of dark with all lights on. Also including the breakfast in the rate could be an extra perk that could enhance the package price.
Mohamed
Mohamed (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月28日
Ariana
Ariana (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
Rooms and common areas are spacious and airy and comfortable
Edith
Edith (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月24日
I got charged 20 dollars for a shot of tequila. A bottle of tequila at the grocery store is 20 dollars :/