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The Kartrite Resort & Indoor Waterpark

4.0 star property
Family-friendly hotel with 5 restaurants, near Resorts World Catskills

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
Lobby
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
2 bars/lounges, poolside bar

Reviews

7.8 out of 10

Good

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Pool
  • Gym
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • 5 restaurants and 2 bars/lounges
  • Indoor pool and outdoor pool
  • Lazy river
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Coffee shop/cafe
For families
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Microwave
  • Connecting/adjoining rooms available
  • Separate sitting area
The price is $224
includes taxes & fees
$199 per night
Dec 12 - Dec 13

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Pillowtop bed
  • 500 sq ft
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Pillowtop bed
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Queen Suite with Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Pillowtop bed
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Pillowtop bed
  • 847 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Double Queen Suite with Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Accessible, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Patio

Floor plan

Deluxe Suite, 2 Bedrooms, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 847 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, 2 Queens + Sofa Bed, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Pillowtop bed
  • 420 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, King + Sofa Bed, Patio, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, King + Sofa Bed, Patio, ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Pillowtop bed
  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 847 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 500 sq ft
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Twin Beds and 1 King Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 500 sq ft
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Resorts World Catskills Casino

Pool
Spa
Airport transfer
Restaurant
8.6 out of 10, Excellent, (1103)
The price is $172
includes taxes & fees
$155 per night
Dec 2 - Dec 3
Resorts World Catskills Casino
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About the neighborhood

Map
555 Resorts World Drive, Monticello, NY, 12701

What's nearby

  • Concord Monster Golf Course - 7 min walk - 0.6 km
  • Resorts World Catskills - 7 min walk - 0.7 km
  • The Kartrite Resort & Indoor Waterpark - 5 min drive - 2.6 km
  • Holiday Mountain Ski and Fun Park - 10 min drive - 7.6 km
  • Monticello Casino and Raceway - 11 min drive - 10.1 km

Getting around

  • Stewart Intl. Airport (SWF) - 47 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Good Friends - ‬11 min walk
  • ‪Tilly's Diner - ‬10 min drive
  • ‪Doubletop Bar & Grill - ‬9 min walk
  • ‪Burger King - ‬9 min drive

About this property

The Kartrite Resort & Indoor Waterpark

The Kartrite Resort & Indoor Waterpark offers a great location, putting you within just a 10-minute walk of Resorts World Catskills. After splashing around at the outdoor pool, you can grab a bite to eat at one of the 5 restaurants or unwind with a drink at one of the 2 bars/lounges. There's an indoor pool and a lazy river, and in-room conveniences include refrigerators and microwaves. Fellow travelers say great things about the helpful staff and family-friendly amenities.

Languages

English, Spanish

At a glance

Hotel size

  • 324 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The property charges 3 percent for credit card payments
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's pool
  • Waterslide
  • Lazy river
  • Bowling alley
  • Playground
  • Children's games
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Bowling alley
  • Hiking/biking trails
  • Rock climbing
  • Rope course
  • Surfing/body boarding
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Downhill skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Water sports equipment

Facilities

  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Lazy river
  • Sauna
  • Waterslide
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • IPod docking station
  • Smart television
  • Premium TV channels

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Crib/infant bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

Harvey’s Wallbanger - Onsite restaurant. Guests can enjoy drinks at the bar.
Surfside Grill - This restaurant is located by the pool. Open daily.
Bixby's Derby - Onsite restaurant. Open daily.
The Highline - This restaurant serves light fare only. Open daily.
Eat.Eat.Eat - Onsite buffet restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 63.72 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Concierge service
    • Fitness center access
    • Health club access
    • Housekeeping
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Laundry facilities
    • Parking
    • Pool access
    • Self parking

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 to 25 for adults, and USD 0 to 15 for children
  • Late check-out can be arranged for an extra charge
  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Children & extra beds

  • Cribs/infant beds are available for USD 25.0 per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

Is there a pool at The Kartrite Resort & Indoor Waterpark?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at The Kartrite Resort & Indoor Waterpark?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at The Kartrite Resort & Indoor Waterpark?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge. Contactless check-out is available.
Is there an onsite casino at The Kartrite Resort & Indoor Waterpark?
No, this hotel doesn't have a casino, but Resorts World Catskills (7-min walk) and Monticello Casino and Raceway (11-min drive) are both nearby.
What is there to do at The Kartrite Resort & Indoor Waterpark and nearby?
Have fun with onsite activities like surfing, rock climbing, and hiking. Additional recreation onsite includes fitness classes, bowling, and yoga. Enjoy a swim in the indoor and outdoor pools after a day out and about. The Kartrite Resort & Indoor Waterpark also has 2 bars, a lazy river, and a 24-hour health club, as well as a sauna, an arcade, and a picnic area.
Are there restaurants at or near The Kartrite Resort & Indoor Waterpark?
Yes, there are 5 onsite restaurants, featuring poolside dining.
Does The Kartrite Resort & Indoor Waterpark have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around The Kartrite Resort & Indoor Waterpark like?
The Kartrite Resort & Indoor Waterpark is a short 7-minute walk from Resorts World Catskills and 7 minutes' walk from Concord Monster Golf Course.

Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

I was over charged and the bathroom was not super clean
Salema, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

VICTOR, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Latashja, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pawel, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Kandice, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

For this time of the year is a really good time to go with our children, and i think for a last minute teip was prefect for us.. great service and place really clean . We would come back with our family and friends
Veronica, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely enjoyable stay. This property seems to be underrated. They are very well maintained, clean and well organized. Rooms are nicely furnished for comfort. We would definitely like to come back.
nahid, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Meh
The waterpark had an attraction closed, no ice in fountain soda machines, out of many soda options, probably our 6th time staying-not the best overall stay
Lindsey, 1-night family trip
Verified Hotels.com guest review

6/10 Good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Harlin, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Family vacation
Great family vacation location. I enjoyed having everything under one roof. Rooms were comfortable and clean. Food options were limited and sometime a mystery on when the restaurant were open, the website didn’t match what was happening at the resort. Some staff were super helpful and friendly while others (front desk) was less helpful.
Abby, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lillian, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

I took my son and his friend they had blast.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was nice and convenient. We had no issues except restaurants and excursions were a little pricey and due to a rain storm, electricity was down and the stores in the areas outside the facility were closed.
Rose, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Mariela, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Khaceim, 2-night trip
Verified Hotels.com guest review

6/10 Good

Anthony, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Grismery, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giñberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fun
The stay was great for our first time there.
Michelle, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Crowded No choices for meals Restaurant was closed
Donald, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tieara, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

The property itself was very nice and clean. The water park was very fun and we all felt very safe on all of the rides. However, the front desk staff could have been a bit more helpful especially since this was our first visit to this resort. It was as if it we were a bother. Having worked in the hospitality industry for quite some time, it was disappointing to see the lack of customer service at the front desk. However. the staff at the restaurant were amazing and very helpful. Thank God !!
Lorena, 1-night family trip
Verified Expedia guest review

4/10 Fair

Room was not ready until 5:45pm… check in was 4pm. Two restaurants on the property were open the food was mediocre and expensive. The room was not stocked with toilet paper or hand soap and no one cleans your room until your third night there. Quiet time starts at 9pm but that isn’t followed because there are kids running up and down hallways and no one does anything about it. The staff was not friendly and welcoming and didn’t even apologize about the room not being ready on time. The only saving grace of the trip was the water park itself which had adequate lifeguards and the frozen drinks although expensive were very good. Probably won’t be coming back to this resort anytime soon.
Amelia, 3-night family trip
Verified Expedia guest review

2/10 Poor

"The hotel has great potential, but the poor service completely ruined the experience. From a two-hour delay in receiving our room to a dirty room with unmade beds and soiled towels, the staff's conduct was unprofessional. After deciding to extend our stay, we faced confusion and uncertainty about our room. Only after a lengthy dispute did they agree to reduce the additional taxes. Excellent customer service is crucial for a business to succeed, and this case is the perfect example."
Tsofia, 1-night family trip
Verified Expedia guest review

General property information

Travelers Say
"Nice clean hotel, very helpful staff, water park is also very good."
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM