When I checked in, I reminded the front desk employee that I requested a quiet room because I’m a very light sleeper. He said my assigned room is in a quiet area. My room was 1 floor above the buildin’s air conditioning units so it sounded like trucks idling outside my window. I slept 3 hrs my first night. The telephone and iron were nonfunctional. The front desk told me they couldn’t replace my iron until the supervisor arrived at 8:30 am. I requested to speak to the hotel manager and front desk staff , Jose Solorio, informed me that there was no hotel manager that Saturday, Oct 19. I knew this was incorrect because I’ve never stayed in a hotel where a hotel manager was not available on a Saturday. Most especially a Hyatt! I spoke to another front desk staff to request to be moved to another room. She told me there would be a quiet room available but it would not be ready until later in the day which was not a problem for me. When I returned, my room was given to another guest. Chris, the manager, approached and said he would find a quiet room which he did. On my last evening before checkout, I asked the front desk staff to send a shuttle at 8:30 pm to the airport for my pickup because I was returning my car. She said she would. I arrived at the pickup point at 8:25 and she called me at 8:35 asking if I needed a shuttle!!! The shuttle did not arrive until 8:45 pm. There’s so much miscommunication between staff members and it’s the guests who pay the consequences!