Excellent customer service from the moment we stepped on the property. Professional, knowledgeable, and friendly staff. I’m very particular about cleanliness of an hotel and room, not just beautiful decor. The room and common areas were gorgeous, clean and exceeded my expectations and standards. Key card required to access room floors for added safety and security. Walkable to many restaurants, shops, and entertainment. This is my DC home away from home whenever I visit. Fabulous job Conrad!!! We will be back soon!!