2/10 欠佳
2025年2月24日
Reservations apparently don't matter
Had a reservation and when i got there a very rude young lady came out from the back looking annoyed that i interrupted her personal phone call to tell me they didn't have any rooms. I explained that was okay i had a reservation. With no empathy she said she sold all the rooms and that i would need to deal with Hotels.com to get a refund. When i asked why she sold my room she stood there silently and just shook her head. When i asked if she knew what a reservation is she again did not respond. I tried one more time to try to get any response from her and asked what's the point of making a reservation if she is just going to sell all the rooms. Again just stood there shaking her head.
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價