Amazing experience. Jackie, hotel manager, is williing to take prompt action to resolve any issues encountered by guest. Warm, friendly and passionate. Will never regret staying here.
Kit Man
Kit Man (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年11月4日
Worst experience ever - hostility
The worst experience ever... I booked this hotel cause of all the positive comments, but what I get here is nothing but hostility.
The hotel is not helping nor serving, or in better words, not even responding to guests. If this is the way you are running a hotel business, no matter how much invested to create a good public image, this won't help you to make it sustainable.
All the best to anyone gonna make a booking in this hotel.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2019年5月12日
服務一流的精品酒店
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
Yau Yung Euan (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年5月12日
服務一流的精品酒店
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
Yau Yung Euan (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年1月7日
早餐不錯但是房間很小~
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2019年1月7日
飯店的早餐非常好吃
但是房間真的不大
可以三思
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2018年4月10日
Wonderful experience
Greatest service ever. Staff are all friendly and helpful. They even help deliver luggage to our next hotel for free. The room is clean and nice.
Let me start by saying that is the service what was the highlight of our experience with La Selva hotel. Everyone was very kind and helpful in more ways that one. Even to the point that they prepared breakfast and a gift for our very early check out. I can't say enough about the wonderful service my wife and I experienced, so cheers to them for that. Room cleanliness was exceptional too. Breakfast was delicious, don't forget to ask for the croissant (very good!). Now about the room itself, it was on the smaller side. In fact, we found Hanoi to be so crowded that most hotels there are. It was nice, simple and clean. Very well located on a nice area of the Old Quarter. I also loved that they help us clean it every day and also gave us complementary fruit and a "good sleep note". Little details that made our experience one to remember. Thanks!
Diego
Diego (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2016年10月12日
Friendly and helpful staffs. Good breakfast and restaurant.
真實旅客
Expedia 真實旅客評價
10/10 完美
2016年4月3日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Perer
Perer (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月2日
Das Personal ist sehr freundlich und hilfsbereit.
Die Lage vom Hotel ist sehr zentral und einfach zu finden.
Leider in die Jahre gekommen und nicht saniert,
Im Zimmer war im Bad Schimmel auch im Schlafraum, die Aussicht aus dem Fenster war gleich null, siehe Bilder
Keine Klima im offenen Bereich, Klima im Zimmer nur mit schlüsselkarte, also immer schön warm vom zurück kommen
Chris
Chris (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月12日
The staff at this hotel were very friendly and helpful. We booked a vehicle from them to pick us up from the airport. The driver was late, but the receptionist helped us contact him. When we arrived, they already knew who we were. Whenever we asked questions or for help, they were very detailed. We had booked another vehicle to drive us to the airport in the evening. We had gone on a day trip that day, so the reception even WhatsApped me to confirm, see where we were and see if changes to arrangements need to be made.
The free breakfast area is a cute rooftop space. There is a variety of food to choose from. The servers there were also very friendly.
The hotel is quite clean. The room was spacious for my family of 4 (2 adults, 1 teen and 1 preteen). The only thing is that the water pressure in the shower is too low.
Judy
Judy (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Dwayne
Dwayne (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月29日
We had a lovely stay at Hanoi La Selva Hotel. We were greeted with juice and shown to our rooms which were clean, comfortable, and stylish. In fact the entire hotel was exemplary. We most appreciated how helpful the staff at the front desk were throughout our stay. We would stay here again if returning to Hanoi in the future. Thank you!
Michael
Michael (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月25日
Unique decor very clean and very efficient helpful and friendly staff.
BRENDA
BRENDA (6 晚浪漫旅程)
Wotif 真實旅客評價
10/10 完美
2024年7月18日
Camilla
Camilla (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月30日
Fantastic service
Daniel
Daniel (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月24日
Enjoyed our stay! Highlight for us was the wam and helpful staff. We felt well looked after on our two separate stays. Room was comfortable and breakfast was convenient. Location is well positioned to explore the old quarter
Robert
Robert (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月22日
Friendly staff with excellent service. Hotel has a very nice pool, rooms are well appointed and nicely decorated. Purified water brought to the room daily. Great breakfast with wide variety of food choices. I appreciate the shuttle to the the beach club and old town . Location is somewhat challenging to walk to old town from with the traffic.
Robert
Robert (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月6日
It was ideally situated although not always easy to navigate back to. However an ideal hotel for the Old Quarter with lots of places to eat within close access. A very walkable area with no concerns about security..The staff were friendly and helpful and I had no concerns about standards in the hotel. The room was cleaned regularly, breakfast was good with adequate choice. I would have liked a room with a balcony : the room I got was fine but with no outlook. I wonder if paying upfront via Expedia leaves you open to being given a lesser room, although I am sure I was told it was an upgrade.