There seemed to be a lot of long-term stayers, but their children were too noisy.
The room is a little small, but there is a balcony. The kitchen is well equipped. There is a microwave in the room, and the refrigerator is big. Overall, the staff are kind and the facilities are clean.
This was my third time staying at The Oakwood Residence Hanoi and again had a very pleasant time. Excellent service from all staff. Needles to say rooms are also excellent.