I was quoted a price, which was reiterated during the stay and when checking out was quoted another price and when asked about the difference was told there was an additional resort fee of $35/ night. When I responded that this was the first time I’d heard of a report fee, and for what, I was told it gave me access to an area not open to the public and free coffee. I said that it would’ve been nice if that had been told to me when checking in because I’d never used those facilities. The response was that that information was provided to me electronically when I’d booked the room and it was up to me to read those documents and acquaint myself with that information. To say that I was flabbergasted at such an attitude was an understatement. I won’t stay here again given the lack of care for me as a guest.
Marguerite
Marguerite (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月29日
James
James (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月26日
The Inn rooms could use some maintenance and better cleaning. The building itself is very nice with walking paths close by. The rec center, dining, and golf at the Dragon are the highlights but located across the street which is a short drive or walk.
Erik
Erik (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月26日
Awesome place! 100% will stay here again, the rooms are big and very clean, food was phenomenal!
Ryan
Ryan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月14日
James
James (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Amy E
Amy E (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
We came here specifically to ride our bikes. Great location with so many awesome dirt trails. Nakoma is such an oasis in the mountains. It is more amazing than what we expected. The rec center is incredible. We wish we hadn’t ridden so hard the first couple days so that we would’ve had energy to go enjoy the pool. We are def coming back!
Mary
Mary (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Swimming pool
Rolando
Rolando (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月29日
Christie
Christie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月23日
Andrew
Andrew (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月11日
Beautiful area and lodge. The pool is real nice but you can’t bring your own drinks or food. If you are looking for a quiet pool, this is not the place since families bring their kids. Albeit, the kids had good manners (no screaming). Lodge room was clean and quiet which was nice.
Donna
Donna (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月3日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月31日
Evacuated
We never got to make this trip. The hotel told us not to come because they were evacuating everyone due to a wildfire. I have had several exchanges with hotels.com to request a refund. They keep denying it because they can't reach Nakoma Inn to confirm---because they are all evacuated. Looks like a great place. We were looking forward to this getaway.
Deborah
Deborah (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月18日
Early morning coffee
It was a great stay very comfortable. They do not have coffee before 8 am for me that’s a problem.
Stuart
Stuart (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月13日
Eric
Eric (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月12日
I liked the property. It was a little remote but very beautiful and had many activity options. We did not have time to participate in the activities so we did not get the full benefit of them but the place was beautiful and felt very exclusive.
DIANE
DIANE (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年7月10日
chelsy
chelsy (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月8日
Bad customer service
Rude staff at check in. We were notified 15 min before we arrived that if we didn’t have reservation, the restaurant was fully booked out and would not be able to have dinner there. Very odd that they called me the day before to confirm the reservation for the room but didn’t say anything about needing reservations at the restaurant. This is a remote location and the only places to eat are about 30 min away. You think they would have notified us in advance but this just goes back to them having rude and unthoughtful staff. We really looked forward to dining on site. Turns out the restaurant was almost empty. We spoke to another person staying here and they said they were told the same thing but went to the restaurant and it was 1/4 full. Not really sure what the tactic was here, maybe they didn’t have the staff to run the restaurant? They said it was the same the night before as well. We couldn’t even get room service or take out and eat in the room. This was all very upsetting to us. For a high end resort to have terrible of service is the new normal now I guess.