We were there during Hurricane Helena, Staff could not have been more helpful not only to the guests but the families who came who lost everything and needed a hot meal, bottled water and a roll of TP. A strong community spirit when everyone was reaching out for comfort and basic needs and the hotel accommodated everyone for many days.
pearse
pearse (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Keep in mind it’s a historic hotel so manage expectations. No hairdryer or TV in room, a/c not adjustable . We stayed Monday night so no bar facility . A short thunderstorm resulted in minor flooding in our corridor . Overall hotel is in a great location but is in need of a refresh . On check out we were not asked about how the stay was which was surprising .
Gavin
Gavin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Cassandra
Cassandra (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Pictures of rooms showed TV's we had no tv , very small room very noisy above ,, and they were not able to move us ... but still very polite........when booking definitely ask quesetions , seeing is not believeing
keith
keith (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Peaceful and lovely.
Patricia
Patricia (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
We had a little problem with ants in the room. Also could have used a bathroom trash can, some water cups, luggage rack (other than the dresser), and actually having two chairs for two residents wouldn't have been too bad. We were fine - just suggestions.
Mary
Mary (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Elisha
Elisha (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月10日
Check in and out was easy. The gentleman that checked us in was super accommodating and friendly. The Prime Rib buffet on Sunday night was superb.
The motel is old. Our room (228)was very small and had a funky odor. Toilet seat has issues with staying in place. Very annoying. Shower very difficult to operate. There were no drawers for clothes. Only a closet. Would only recommend for a night or 2. Enjoyed the back patio with fireplace and TV. Never saw any staff in the afternoon or evening on Monday. Motel was slow so may be why. No service available.
Teresa
Teresa (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
The stay was short but very comfortable. The room was very clean, quiet and tastefully decorated! We really enjoyed the prime rib buffet out on the cozy and inviting back patio area. The price of the room was great in comparison to a regular hotel and so much better because of the ambiance! We will be recommending this place to friends and family!
Catherine
Catherine (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
Beautiful old historic hotel in the heart of Black Mountain.
Margaret
Margaret (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
Beautiful 1920s era hotel, with vintage crystal doorknobs and they still use old turnlock keys! I felt like I was visiting the beautiful Lakeview Hotel from Silent Hill 2 in its heyday.
Leah
Leah (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Great location and great food and bar area!
Jeffrey
Jeffrey (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Great
Evan
Evan (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月3日
This is not really a fully functioning hotel. The current owners are living on the past efforts. Hotels.com should not list this property. There was no food service (as advertised). No breakfast either. The A/C air ducts were pouring out dust. Very poor upkeep. I could go on but this facility is one step from a total knock down.
DONALD
DONALD (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月2日
Always a great place to stay
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Calm
Loved that there was no electronics (t.v.,phone,clock radio) in the room. Enjoyed having my morning coffee on the large front porch with rockers. Hotel is walkable to all the cute shops in town. Lots of natural light through the room. Floors are old wood floors, so yes they creak, but that’s what they are suppose to do. Will definitely go back.
Charles
Charles (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
The staff were very courteous and helpful Property very nice.
robert
robert (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Exceptionally clean and well maintained for an old hotel. It was quiet, and close to the town- we walked to dinner and breakfast. Would definitely stay again!
Alicia
Alicia (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月31日
Nicely located, close enough to center of town for a nice walk to places to eat and far enough to avoid the noise.
Jose
Jose (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Very comfortable, friendly staff, however the bathrooms were not clean enough, cleaning should be very detailed please, there was urine smell coming out of the bathroom.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年8月29日
My first comment is that there wasn't an elevator for the upstairs floors and the floor to the annex was uneven with little ups & downs. Also, in coming up the handicapped ramp out front, there wasn't a connection to to porch. You had to come in through the uneven surface of the event/sunroom.
My other comment was that the first room that I was given reeked of smoke (not their fault) and they quickly gave me another room upstairs and carried my suitcase up for me.