The check in was not good! We waited over an hour and 20 mins to get our keys because our room was not ready! After the initial chat we were just left sitting there with no apologies! Eventually the Duty Manager came and accepted we had been waiting and offered us compensation of late check out which was appreciated, however we then continued to wait and when questioned how much longer the staff suddenly grabbed some keys and quickly marched us to our room with still no apologies! On the last day reception phoned us to ask why we had not checked out and did not seem to know of our offer. Very poor communication from front desk and not the best start! Our room was excellent size and had partial view of the sea and importantly was very quiet! The towels were past their best and old and we did not have turn down service and mosquito nets and spray 2 nights out of four! But the bed was large and comfy! The pool and beach are fantastic and all staff there work hard and always ready to greet with a smile.The beach is lovely and we did not feel overly pressured by the beach sellers unlike other reviews they were just friendly but accepted when we said no, and we felt very safe with the presence of the hotel security! The power cuts at first a minor annoyance but when it lasted an hour and I showered by phone torch started to be a bit of a pain, surely they have a generator, and the hotel next door lights seemed to be on,so not sure why that was! AI package is very restrictive.
