Really welcoming arrival. On check in we were told their was a function on which would probably be causing some noise but shouldn't go on too late and we shouldn't hear it in our room. This was wrong, we heard the disco thumping away until the early hours, we could even hear the laughter and screams of the party goers. This was a stop over from a very tiring day travelling around Norfolk, we were hoping for a dinner and good night's sleep. I booked a deluxe room but it was a little tired in places, furniture tatty and stained, toilet roll needs a proper holder. The dinner did not disappoint, absolutely wonderful meal, we even booked for lunch the next day as we were visiting Wroxham nearby so wanted to come back for some more delicious food. However we were so tired we decided to cut short and not return for afternoon lunch. I have to say the gentleman who dealt with our complaint ( and that of another customer who was at the same time complaining of the same issue) showed genuine concern and understanding and agreed we should have not been given the rooms we were as it's not their policy to use these rooms when such an event is on because of the close proximity. The outcome for us was positive and we were compensated satisfactorily. Breakfast was very good. We would consider staying again if no function was on. We would definitely return just to eat in the restaurant, compliments to the chef and waiting staff. Please don't describe some rooms as deluxe though (see photos).
Joanne
Joanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Overall good
Great staff, very helpful.
Good food and a fair selection of drinks at the bar.
Bathroom good, with nice shower.
Bedroom - good bed, thin pillows and unfortunately even thinner walls. My 'neighbours' phone was set to vibrate and I could hear it like it was next to the bed, plus every tik-tok he watched.
Stephen
Stephen (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Carol
Carol (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
Arrived early staff went out of their way to get us in our room. Staff were all very helpful
Brian
Brian (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月12日
Everything was excellent from start to finish..
Jason
Jason (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
Really was a lovely stay. The room was nice, the food was good and the staff were really friendly and helpful. Would recommend staying here.
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月6日
The staff were very caring and attentive.
Nothing too much trouble.
Good car parking and very safe grounds.
10 minutes by road to Wroxham.
All accommodation on ground floor.
Staff very polite, jovial, well just great.
DAVID
DAVID (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月29日
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Zsanett
Zsanett (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
Ideal short break getaway.
Great hotel with excellent service and super breakfasts. We had a very enjoyable 3 night stay.
Derek
Derek (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月5日
Kevin
Kevin (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月22日
Norwich
It was a very pleasant stay. Staff very friendly & helpful.
Problem the bath was very small & my brother who stayed with us fell trying to get out.
Shirley
Shirley (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
We only stayed for one night so didn't get much of a chance to use the facilities but the staff here were excellent. They provided perfect customer sevice at every single opportunity; check in, breakfast, everything. The room was spacious, well equipped and very clean. Plenty of tea, coffee and hot chocolates (not the usual 2 sachets that most hotels leave) and even had a few bottles of nice cold spring water in the fridge which was perfect on a 28°c day!
I can absolutely recommend The Old Rectory, although I'd rather keep it as a secret so there will be availability for our future stays.
The breakfast is also fantastic!
Tristan
Tristan (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月4日
Comfortable Stay
Lovely warm welcome, shown to room.
Very comfortable stay. Lovely room (3).
Kathryn
Kathryn (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月2日
Michael
Michael (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月7日
Lovely picturesque area to stay
Very nice stay thank you, after I attended a local friend's wedding reception. Worth the money and very nice helpful staff. Great breakfast too. Manager lady was very helpful too when I needed a plaster after a mishap resulting in a cut finger. Room lovely and comfortable but may be better if the rubber bathroom mat is put in the bath, as i couldn't find it when I needed to shower. Didn't see it hanging on the back door. But wouldn't hesitate to stay again and recommended! Thank you!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年6月3日
The Old Rectory
Enjoyed our stay. Food was delicious and plentiful. Had both evening meals and room service. Room was spacious and had all we needed. Furnishings etc could do with a little modernisation (as with one of the eating areas) but wasn't a big issue. Outside pool was a bonus and lovely after some sightseeing. Asked at breakfast if we required room sevice and an evening meal which we felt was a good idea, but you could get intouch about changing evening meal if required. On the whole staff were friendly and helpful, espacially "my lovelies "(sorry I forgot to get your name!). We used as a base for surrounding areas with Cromer half an hr away and 10mins to Norwich. Would use again.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年6月2日
Amazing
Really clean and the staff where absolutely amazing, polite happy and couldn’t do enough to accommodate, breakfast was of a very high standard and good quality produce… would definitely recommend, only downfall was some of the guest didn’t have any manners towards the staff which is a real bugbear but that’s just me a please and thank you go along way (staff where still so polite considering) well done mr and mrs Solomon your establishment is great and the staff are amazing
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月2日
Very good, ticked all the boxes.
Just as we hoped.
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月16日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年5月12日
Edmund
Edmund (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月27日
Difficult to decide what would raise this from a 3 star to 4 star hotel apart from larger rooms, bathrooms, TV screen & extra furniture because everyhthing in the hotel was beyond what we expected. Good choice in menu (although fresh filter coffee rather than the machine Americano would have been preferable), well prepared & the portions generous. We expect to go back on another occasion.