Room was clean and had been remodeled. The bed was a little uncomfortable and hard, would have been nice to have a pillow top mattress. If there is a fireplace in the room I think 1 bundle of wood should be included with the rate. I paid $98 a night and had to purchase fire wood. Or you should get a bundle for however many nights you are staying. Otherwise it wasn’t bad.
Roger
Roger (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月25日
Beds were hard, breakfast was terrible not real clean
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Jada
Jada (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
An OK Resort
Although breakfast was ok for my husband I couldn’t eat anything because I am gluten free. I wish they had provided some options.
Margaret
Margaret (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Fredrick
Fredrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Amazing
Everything was amazing only thing I’d change is bigger disposable cups and disposable eating utensils.
Jonathon
Jonathon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Disappointed
When I booked the room a few months ago. I was under the impression that our room would have a fireplace and be carpeted. WE have stayed here previously and were so happy with our room that we wanted to come back here. Our room was on the ground floor, all the way to the right of the office. The last room on the lower floor, and that was fine. There was LVP flooring that is peaking in the bathroom and will soon need to be replaced. At first glance the room looked clean but upon closer inspection it was not so clean. There were cup rings on the table and weird spots on the floor. The doors, both front and back needed weather stripping installed. There was a constant breeze in the room. The corner where the microwave and coffee maker are smelled of mildew. It was not noticeable at first but every time I opened the fridge it was "stirred up". The first night of our 2 night stay there was a vehicle parked directly in front of our room and it had no parking pass, so we had to park elsewhere. The 2nd night around 2:30a.m. it sounded like someone was banging the doors and dropping things on the floor in the room above us. All in all not a great experience. I will not book online again. I will call to make sure that we get a room that we will enjoy staying in for a few days.
Tammy
Tammy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Friendly and courteous check in staff and Emma the parrot is such a delight to see in lobby! Very clean, neat, and tidy!
Angie
Angie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
All good
Service was great even though our shower head leaked. The staff was quick to fix the problem. Great stay
Chuck
Chuck (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月16日
CARLOS
CARLOS (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Yvonne
Yvonne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Comfy with a View
We got the Deluxe room. It was huge, with a fireplace. The bed was super comfy and we relaxed on the balcony overlooking a babbling brook. Beautiful setting, comfortable and not expensive. We will never go anywhere else in Gatlinburg @
John E
John E (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月9日
Disappointing stay
Not so good the bed was terrible.
Talley
Talley (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Good move!
The check in process was very pleasant. The service was polite, fast, and accommodating when needing to change rooms. Changed rooms because my original booking was not ready. They were very quick to get me into a different room. New room was very clean and spacious. Will definitely stay here again! Loved having the balcony along the creek!
chanda
chanda (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月9日
don't stay there
fighting outside, a lot of lottring by people who didn't stay there. very unsafe.the place is nothingwhat the pictures show.
linda
linda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Rhonda
Rhonda (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Beautiful room! We had a creek view and the patio was gorgeous to sit out on. The room itself was big and had beautiful vaulted ceilings with exposed beams. Wonderful stay!
Annamaria
Annamaria (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
Kathleen
Kathleen (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Wish you had a rack like most hotels to hang things up. Also wish you had cleaning peope who spoke english because he never came back to clean our room one day.
Kathleen
Kathleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Staff was great, Room had a nice view
David
David (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
We really enjoyed our stay. It was close to downtown and it was really peaceful. We loved sitting on the balcony!