Firstly, we booked the Classic Quadruple Room, but the staff take me to 8-Bed Mixed Dormitory Room thus we need to change the rooms and took all baggage out. We felt so tired as the need to take 4 big pieces of luggage twice the time.Then, the staff give our another room in the basement. The room smells bad when you came in. It is because the washroom was broken. It had some iron smelly from the washroom. On the other hand, the bad smell came also came from a lot of garbage in outside.
The second, The basement also had the playroom, you can watch the movie and play the card game. It maybe good for children. But it is so noisy, especially your room was so nearby.
The third, we could not use the toilet and need to go the third floor have a bath. It was so trouble. It is also not safe when a lady went to the toilet alone in late at night.
The fourth, the wifi was not work in the basement thus we just slept early. However, we slept very badly and check-out.
We are so disappointed, it is the worst memory in the UK. Although we had carefully to choose the good marks hotel in York before travelling. We strongly recommend people don't stay in this hotel. If you need to stay, please don't choose the rooms in the basement.