Deberían de proporcionar transporte a los vacacionistas a su llegada para que sea perfecto
Alejandra
Alejandra (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月29日
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Ana Paula
Ana Paula (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月16日
My check in was bad. Had to wait longer than expected for my room. Room was not ready at the time it was supposed to be ready. Check out was bad because I had to pay more than expected
Bonnica
Bonnica (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
Machayla
Machayla (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月14日
Nature is amazing.
Difficult to make a reservation for dining.
Sidewalk smelling of sewage.
One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
Fernanda
Fernanda (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月3日
I didn’t like the fact that we kept asking for face towels and the kept bringing hand towels.
Midaja
Midaja (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月24日
Great resort for family or all adults. The nature around the resort is great. You see monkeys lizards and other animals
Marco
Marco (10 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月10日
Worst resort ever
It was a terrible experience even though we was there during there storm. Upon arrival i was told that there will be no liquor intil sunday. Mind you this is thursday qhen i checked in and i was leaving on monday. Asked how am i going to be accommodated for this since this is an all inclusive resort. I was then told i need to take that up with my travel agent. So that night the storm came through and the room flooded. So i went to the front desk and they changed my room to a smaller room and in the kids area where i paid for a penthouse and in the adult area. I was told i would have stay in that room that night and deal with it. So the next day they moved my room to a room with no electricity and was told again to deal with it. I was only there for 4 days and that is what i had to deal with. Now my cousin was there and was in a flooded room with no electricity for the whole 4 days and they told him that there was nothing they could do for him. The food is nasty. I would not recommend this to anyone. Then the animals are everywhere and very disrespectful.
carlitos
carlitos (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月9日
Excelente servicio y buena calidad de comida y actividades
Raul
Raul (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月1日
Everything was wonderful
Tracy
Tracy (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月20日
Lakin
Lakin (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月14日
Food was absolutely excellent! Best we’ve had at an all-inclusive!!! Very little beach area and not good for swimming, very rocky. The select club option was the way to go!
Paula
Paula (7 晚浪漫旅程)
Travelocity 真實旅客評價
6/10 不錯
2024年6月10日
We stayed here in April 2018 and I would have given 5 stars for everything back then.
I wish I had taken notice of the more recent reviews though.
Food weren't fantastic, it was ok but there is only really the one buffet restaurant and this is only open at select times and this time of year it is busy!
The senote in 2018 was easy to enter (no lining up or booking it) and it was mainly used for snorkeling, which was great. This time of year, if you are lucky to be able to get into it, its used mainly as an extra pool, lots of dive bombing of the deck area and such, not much snorkeling going on.
My bad for booking for this time of year and not doing the research!
If you want to truely enjoy this property and don't like crowds, I'd suggest booking early or later in the year for sure!....the wildlife is plentiful here though which is really nice to see
MICHELE
MICHELE (10 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月26日
Elizabeth
Elizabeth (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月25日
The property itself is amazing. However, we booked the adults only section and were consistently treated like children. You can’t get a drink in the adults only section after 5. You can’t get a drink out of the tiny clubhouse without being fully dressed even though it’s pool side, we also were made to leave the pool at 830 even though it closes at 10. I’m not sure why we paid more for the adults only when we really had no extra luxuries besides not having any kids around.
Megan
Megan (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月3日
Muy relajante viaje de fin de semana muy rico todo
Mauricio Garcia
Mauricio Garcia (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年4月25日
La propiedad es muy bonita y la comida muy buena. La recepción y registro fue tardado y el personal de recepción y servicio al cliente fue deficiente y muy poco amable
Yolanda
Yolanda (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月14日
Robert
Robert (5 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年4月7日
The Eco aspect was pretty cool however the aging property shows its age with broken walkways, sunken access and trip hazards.
It was a little strange how early the bars closed and how often they ran out of ice. Also the warm beer was definitely an issue. The only ice cold beer was from our rooms bar fridge and our trip to Cozumel.
We paid for the Adults Only side that is supposed to include Select Club check-in however we were turned away when we got there because he was closing. They sent us back to the main lobby to get in line for the general check-in. That's not a big deal but very inconvenient for our older family members with limited mobility.
Karl
Karl (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年4月7日
Chambre au premier niveau disponible. Près de la piscine, par contre un peu loin de la plage.
Chambre propre mais très ordinaire, toilettes trop petite et douche beaucoup trop petite, pas très pratique.
Très déçu de nos chambres.
Le personnel très gentil et souriant et très accueillant.
Claude
Claude (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年4月7日
We arrived at 8:30 PM and where not told we could not check in at the Adult Only check in as they where closed but we where staying that area.
We where in the Adults Only area of the resort, there is no buffet for evening supper forcing you to the regular buffets with all the kids running around.
At night you had to go to the regular bars or all the way to the beach for a drink.
You can only book A La Cart resturants on the day you want to go forcing you to stay up past midnight and then using there app that most senior's do not now how to use.
Richard
Richard (8 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月7日
This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
Eric
Eric (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年4月6日
Check in took over 3 hours! And it was difficult to make reservations at the restaurants.
The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
Elaine
Elaine (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年3月16日
The resort property was amazing with lots of native wildlife and beautiful plants. Very much enjoyed the adults only sections and the food was good. Only complaint was the difficulty getting reservations, particularly difficult at the fogo de Brazil and teppanyaki restaurant, a separate reservation process and huge lines in the heat. Other reservations cannot be made a head of time and had to get on the app at midnight to find availability. Staff was very friendly and a special shout out to Ignacio at the adults only bar on the beach!