Hotels.com has horrible customer service. I had a family emergency and was not able to make the trip. I tried to cancel on Friday when I learned of the emergency. Hotels.com said they would notify the hotel to cancel it. This did not happened and I was charged for the stay.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Elias
Elias (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Small things make a big difference.
The mattress seemed old with no support. The coffee and breakfast were terrible. Cold and worse than a cafeteria. Flavored creamer would of been nice. We weren't told there was a $15 per day parking charge before we parked. We could of parked outside. There was no parking inside the gate we went out and psrked outside the gate. This seems petty but its the small things that make a difference.
ROSE
ROSE (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Highly recommend
We had an amazing stay at this hotel. We were in town for the 49ers game and it was so close to the stadium. We enjoyed the free breakfast and the staff were all very friendly. Will be staying here for any future trips to the area.
Roxane
Roxane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Great experience.
Great staff. Very helpful and friendly. The hotel is in a great location - Close to the football stadium and there are great places to eat as soon as you walk out. CVS and Target are across the parking lot.