Firstly, hotels.com needs to update its description because the ONLY reason I chose this hotel was because of the roof terrace, and when we arrived we found out it was closed.
Then the room. What a letdown. It’s over £200 a night (breakfast not included) and is small, filled with tired, cheap furniture, the plumbing gurgles all night, then at dawn you get woken early because the curtain is too small to cover the window. Really takes you back to student accommodation. It’s like a £40 travelodge. And I’m not saying the room had been neglected for months, but if you do avail yourself of the free water bottles (tepid, because of course there’s no fridge), you’ll find the caps are still detached. So at least 4 months old. The hotel claims each room has a tablet so you can read the papers and order room service, etc. Our room didn’t have one. But the Wi-Fi didn’t work either, so maybe that was intentional. Also no phone signal, so if you’re looking for a digital detox, this is the room for you.
I also asked for bikes - free bike hire is on the amenity list - but the bikes don’t have lights on them, and when you can only check in at 3.30pm there’s not a lot of daylight left in November. I was told by a staff member that I could ‘risk it’ and ride around without lights, but no thanks hun. That would be illegal and I would definitely get into an accident.
The spa is nice, but it’s super small and busy with more than 6 people there so we had to get out of the jacuzzi sharpish.
