My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
PUI LAN (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2014年9月6日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月4日
James
James (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Maya
Maya (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月22日
Run… run like the wind
Booked a 1 bedroom suite 3 weeks prior to my stay and was given a studio . No extra sofa bed, no table and chairs, not even a phone . Was told that since it’s an extended stay property my reservation room type not guaranteed…. Well that’s news to me. I told them I expect a refund for price difference . Tried to book different hotel but the area was booked ( my reservation was for 2 nights). The room was in terrible condition. See pics . No sleep all night long as the room next door were people that did nothing but smoke weed and perpetually locked themselves out resulting in pounding the glass doors to have their room mates let them in. My room was right next to the glass entrance doors. I felt very unsafe all night long . In morning I booked different hotel for my second night as I couldn’t wait to get out of there. The general manager was very apologetic but there was nothing they could do… they did however give me a full refund for both nights. I also spoke with someone at Hotels.com and advised them to drop this property from their list.
Patrizia
Patrizia (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月2日
It was great! Beautiful, comfy and clean!! Nice and professional staff too!
Felicia
Felicia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Becky
Becky (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Terry
Terry (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Comfortable. Quiet. Clean. Pleasantly surprised by wine, beer and snacks offered from 5 to 8pm. Helped to decompress after driving on I-95 at rush hour. Will stay there again while in the atea.
nancy
nancy (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月28日
Rede
Staff was disrespectful and rude
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Elder
Elder (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
Staffing was great, courteous, and greeted us with a welcoming smile.
Kristhiam
Kristhiam (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月15日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
raul
raul (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月11日
Henry
Henry (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月6日
Cathy
Cathy (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Quese
Quese (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Eisha
Eisha (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月2日
Landlocked parking lot no where to walk or bike
Rachel
Rachel (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Ryan
Ryan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
El Distrito Mobil era fantástico con sus restaurantes, cine y el ambiente en general.